Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7886845/

Work experience

Head of Customer Support Department

from 08.2017 to 11.2021 (4 years 3 months)
UltimaTech, Киев (IT)

* Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.

* Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion.

* Oversaw visual display plans and managed teams creating those plans.

* Developed key project goals and worked collaboratively with teams to meet those goals.

* Worked with the overall mission of UltimaTech in mind and sought to effectively convey and promote the true UltimaTech products.

* Helped to oversee software transactions and solutions

* Processed international payments Managed multi-project teams

* Oversaw strategic goals and tactical decisions with weekly cross-functional meetings.

* Ensured quality assurance Managed external partners and service providers

* Recruited internal project teams and helped to develop more junior members.

* Evaluated project success.

*etc

Customer Support Manager

from 08.2017 to 04.2018 (8 months)
UltimaTech, Киев (IT)

* Provided customers with quality assistance through phone calls (call center), emails, and internet chats.

* Accurately verified information and updated information databases as necessary.

* Offered new services based on the needs of a customer.

* Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

* Showed a clear understanding of departments and their procedures.

* Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

* Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.

Руководитель Кастинг Отдела / Head of Casting Department

from 09.2014 to 05.2017 (2 years 8 months)
Телеканал СТБ, Киев (Media)

* Collaborated with directors and producers to determine a role's requirements (physical characteristics, experience, etc.)

* Prepared a casting budget with the help of accountants

* Supervised other staff (e.g. casting assistants)

* Adaptation and editing of scenarios

* Organized auditions and castings, short filming castings, shootings Interviewed participants and determined their suitability for the show

Education

Мариупольский Государственный Гуманитарный Университет

Фак-т Иностранных языков; Перевод " Английский и Новогреческий", Мариуполь
Higher, from 2005 to 2009 (4 years)

Knowledge and skills

• Adobe Photoshop
• Miro
• Banking programs
• Web design
• Translation
• Strategic thinking
• Комунікабельність
• Організованість
• Здатність до навчання
• Робота із запереченнями
• Ведення CRM
• Продаж B2B
• Уважність

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent