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Customer support specialist
- Considering positions:
- Customer support specialist, Офіс-менеджер
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
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PERSONAL DATA
Name
Viktoriia Dunchak
Address
Mykolaiv (Lviv region)
Date of birth
21.06.1995
Phone number
[open contact info ](look above in the "contact info" section)
Email
[open contact info ](look above in the "contact info" section)
VIKTORIIA DUNCHAK
EDUCATION
Lviv Polytechnic National University
2012 – 2017 Master’s degree
Specialty: applied linguistics (study of foreign languages - English and German; linguistics; basic computer knowledge).
WORK EXPERIENCE
Happy Kids - English teacher
SEP 2018– Sep 2021
Responsibilities: teaching English to preschoolers, control of tuition fees, record-keeping.
Mindy – Customer support manager
Feb 2022 – Present
Responsibilities: replying to tickets and reviews, solving the users’ issues, collecting and analyzing customers’ feedback, checking and updating FAQs, communication with the technical support regarding new issues
ADDITIONAL INFORMATION
Languages
English (В2)
Personal qualities: responsibility, persistence, ability to learn quickly, stress resistance, patience, flexibility, punctuality.
Name
Viktoriia Dunchak
Address
Mykolaiv (Lviv region)
Date of birth
21.06.1995
Phone number
[
[
VIKTORIIA DUNCHAK
EDUCATION
Lviv Polytechnic National University
2012 – 2017 Master’s degree
Specialty: applied linguistics (study of foreign languages - English and German; linguistics; basic computer knowledge).
WORK EXPERIENCE
Happy Kids - English teacher
SEP 2018– Sep 2021
Responsibilities: teaching English to preschoolers, control of tuition fees, record-keeping.
Mindy – Customer support manager
Feb 2022 – Present
Responsibilities: replying to tickets and reviews, solving the users’ issues, collecting and analyzing customers’ feedback, checking and updating FAQs, communication with the technical support regarding new issues
ADDITIONAL INFORMATION
Languages
English (В2)
Personal qualities: responsibility, persistence, ability to learn quickly, stress resistance, patience, flexibility, punctuality.
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The candidate's resume is posted at https://www.work.ua/resumes/7891646/