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Work experience

Network engineer

from 01.2022 to 11.2025 (3 years 11 months)
RSG-Global, Київ (Телекомунікації, зв'язок)

•Resolved L1/L2 technical incidents and service-related issues via
omnichannel platforms (Chat, Ticketing systems).
•Diagnosed and troubleshot hardware and network configurations
remotely, ensuring minimal downtime for international clients.
•Managed technical documentation and internal knowledge bases in
G-Suite and CRM, streamlining information flow between
departments.
•Coordinated the full lifecycle of technical equipment, from initial
deployment to maintenance and timely replacement.
•Collaborated with engineering teams to identify, report, and track
system-wide bugs using Jira.

Operations & Logistics Coordinator

from 04.2018 to 10.2021 (3 years 7 months)
Meteor security, Київ (Охорона, безпека)

•Streamlined operational logistics and equipment distribution for
field personnel, ensuring operational readiness.
•Supervised warehouse operations for specialized communication
devices and high-priority assets, maintaining strict accountability.
•Developed comprehensive reporting for senior management,
optimizing resource allocation and inventory turnover.

Customer support representative

from 07.2015 to 06.2016 (1 year)
Neptune Eilat, Київ (Готельно-ресторанний бізнес)

•Delivered high-quality multilingual support for international clients
•Managed order workflows, including product returns, exchanges,
and sensitive billing inquiries.
•Optimized service records and activity logs, contributing to
improved team response efficiency during peak seasons.

PR agent

from 12.2014 to 06.2015 (7 months)
“Privatbank”, Київ (Фінанси, банки, страхування)

Communicated with bank clients, providing information about products
and services and addressing their inquiries.

Promoted new banking services.

Managed customer accounts and ensured the confidentiality of personal
data.

Education

EC KNEU

Оценочная деятельность и ведение бизнеса., Київ
Specialized secondary, from 2012 to 2015 (3 years)

Additional education and certificates

“Ulpan” Hebrew language courses

2016, 8 месяцев

“Burlington” English language courses

2016, 3 месяца

Knowledge and skills

• MS Excel
• MS Office
• MS Word
• PC User
• MS PowerPoint
• Service Desk
• Blender
• Team management
• Troubleshooting
• Setting up network equipment
• Jira
• ClickUp
• DHCP
• Налаштування DNS
• VLAN
• IP (Internet Protocol)
• Комунікабельність
• MikroTik
• Налаштування VPN
• Cisco
• PRTG

Language proficiencies

• English — fluent
• Hebrew — advanced
• Ukrainian — fluent
• Italian — beginner

Additional information

Territorial defense of the Kyiv region
Instructor/Patrol
2022 – 2023
- Participated in patrols and conducted basic tactical instruction sessions

Israel Defence Forces
Staff Sergeant
2016 – 2019
- Served in high-pressure environments
- Managed communication devices and provided training to team members