Contact information

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Work experience

Network engineer

from 01.2022 to 11.2024 (2 years 10 months)
RSG-Global, Київ (Телекомунікації, зв'язок)

Installed, configured, and maintained network equipment, ensuring
optimal performance and stability.

Troubleshot and resolved network issues, minimizing downtime and
maximizing network availability.

Created and maintained detailed documentation of technical visits,
including problem descriptions, solutions implemented, and equipment
updates.

Managed customer requests and maintained accurate equipment
databases, ensuring efficient service delivery and accurate inventory
tracking.

Personal assistant

from 04.2018 to 10.2021 (3 years 6 months)
Meteor security, Київ (Охорона, безпека)

Maintained relationships with potential clients, effectively communicating
service offerings and addressing their needs.

Conducted on-site inspections of work locations to ensure compliance with safety and security standards.

Supervised personnel, providing guidance, training, and performance
feedback.

Inspected and verified the functionality of work equipment, ensuring its
proper operation and safety.

Customer support representative

from 07.2015 to 06.2016 (11 months)
Neptune Eilat, Київ (Готельно-ресторанний бізнес)

Provided online customer support via chat and email, resolving servicerelated issues and ensuring customer satisfaction.

Assisted customers with technical and service-related inquiries, providing
clear and concise solutions.

PR agent

from 12.2014 to 06.2015 (6 months)
“Privatbank”, Київ (Фінанси, банки, страхування)

Communicated with bank clients, providing information about products
and services and addressing their inquiries.

Promoted new banking services.

Managed customer accounts and ensured the confidentiality of personal
data.

Education

EC KNEU

Оценочная деятельность и ведение бизнеса., Київ
Specialized secondary, from 2012 to 2015 (3 years)

Additional education and certificates

“Ulpan” Hebrew language courses

2016, 8 месяцев

“Burlington” English language courses

2016, 3 месяца

Knowledge and skills

• MS Excel
• MS Office
• MS Word
• PC User
• MS PowerPoint
• Service Desk
• Blender
• Team management
• Troubleshooting
• Setting up network equipment
• Jira
• ClickUp
• DHCP
• Налаштування DNS
• VLAN
• IP (Internet Protocol)
• Комунікабельність
• MikroTik
• Налаштування VPN
• Cisco
• PRTG

Language proficiencies

• English — fluent
• Hebrew — advanced
• Ukrainian — fluent
• Italian — beginner

Additional information

Territorial defense of the Kyiv region
Instructor/Patrol
2022 – 2023
- Participated in patrols and conducted basic tactical instruction sessions

Israel Defence Forces
Staff Sergeant
2016 – 2019
- Served in high-pressure environments
- Managed communication devices and provided training to team members