Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/7915879/

Work experience

Customer support representative

from 06.2021 to 08.2022 (1 year 2 months)
Myle Technologies, Kyiv (Medicine, pharmacy)

•Addressing problems and requests, providing information and solutions.
•Handling emergency and non-emergency calls, recording essential details.
•Entering data into computer systems and maintaining call logs and records.
•Proactively identifying and resolving issues.
•Coordinating schedules efficiently.
•Providing reports to upper management.
•Tracking and updating call logs and data using software programs.
•Managing communications with assigned territories.

Customer support representative

from 10.2019 to 05.2021 (1 year 7 months)
Beyond Cloud Solutions, Other countries (Telecommunications and networking)

ponsibilities:
•Establishing positive relationships with the customer service sales team.
•Maintaining a professional appearance to represent the company positively.
•Assessing customer needs and recommending suitable products and services.
•Delivering sales presentations to potential clients.
•Negotiating contracts with prospective clients.
•Promoting company programs and initiatives.
•Managing client records using CRM tools.
•Understanding the sales process and achieving sales goals.

Customer support representative

from 05.2018 to 09.2019 (1 year 4 months)
Safecomplex, Other countries (Marketing, advertising, and PR)

•Managing stock using inventory management software.
•Providing primary customer support in a fast-paced environment.
•Troubleshooting technical problems and offering appropriate solutions.
•Ensuring customer satisfaction by addressing their needs and concerns.
•Contributing to team revenue by generating additional sales.
•Utilizing various software and tools, including Excel, Word, CRM software, and social media.
•Documenting customer interactions and feedback.
•Adapting sales strategies to exceed customer satisfaction goals.

Customer support representative

from 05.2016 to 04.2018 (1 year 11 months)
Avant-garde Management Service, Other countries (Medicine, pharmacy)

•Handling emergency calls and appropriately documenting information.
•Escalating emergency cases to the team lead.
•Providing support and information to distressed callers.
•Managing complaints and inquiries via telephone.
•Exhibiting competent product knowledge.

Education

Ternopil National Medical University

Nursing, Ternopil
Unfinished higher, from 2020 to 2022 (2 years)

Ekiti State University

Microbiology, Ekiti
Higher, from 2010 to 2017 (7 years)

Knowledge and skills

• MS Office
• Telephony
• Avaya
• Attentiveness
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• The first line of support
• Second line of support
• Jira
• Salesforce user
• SQL
• JavaScript
• Slack
• Communicability
• Zendesk
• Figma
• MySQL
• User Bitrix24
• Customer orientation

Language proficiencies

English — fluent