Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7928681/

Work experience

Customer support representative

from 08.2022 to 02.2026 (3 years 7 months)
Brainstack, Дистанційно (IT)

- Supporting clients via chat and email
- Solving customers' technical issues
- Replying to questions related to product and its' technical issues
- Working with Zendesk CRM
- High KPI
- Jira
- Confluence

Customer support representative

from 07.2020 to 12.2021 (1 year 6 months)
Cool Club, Киев (Telecommunications and networking)

- Supporting clients via chat, phone, email
- Moderating communication
- Solving customer's issues
- Answering to customers queries
- Working with Kayako CRM

Director's assistant

from 12.2019 to 08.2020 (9 months)
Production company "Parovoz", Київ (Шоу-бізнес, мистецтво, культура)

- Replying and writing emails, sending physical mail
- Calling news media to discuss ads placement
- Booking hotels and apartments for actors
- Writing tasks for designers
- Filling in tickets information in the flashbox CRM
- Working with event organizations

Office manager

from 03.2019 to 06.2019 (4 months)
Театраліум-ЮА, Київ (Неприбуткові, благодійні та громадські організації)

- Creating repertoire
- Keeping a website
- SMM
- Communicating with NGOs and orphanages
- Making a budget
- Preparing documents
- Photographing events
- Writing articles
- Communicating with theaters, museums

Education

Academy Minerva

Fine Arts, Київ
Higher, from 2013 to 2017 (4 years)

Studied in Groningen, The Netherlands

Hanze University

International Business (first year), Киев
Higher, from 2010 to 2011 (1 year)

International Business (first year) in Groningen, The Netherlands

Additional education and certificates

SMM

2020, 2 weeks long marathon from 28 speakers

Brand Management: Aligning Business, Brand and Behavior

2020, Free course on coursera.org

Основи проектного менеджменту

2026
Certificate

Knowledge and skills

• Listening
• Feedback
• Being clear
• Open-mindedness
• Collaborative
• Stress-resistant
• Hardworking
• Motivated
• Jira
• Confluence
• Zendesk
• MS Excel
• MS Office
• MS PowerPoint
• Google Docs
• Fast typing

Language proficiencies

• English — advanced
• Ukrainian — fluent