Contact information

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Work experience

Project Manager / Key Account-Business development Manager

from 07.2021 to now (4 years 1 month)
Elje, Аахен, Германия (Marketing, advertising, and PR)

As a Project Manager I'm responsible for the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with design, engineering, sales, marketing, and support to ensure revenue and customer satisfaction.

As a Key Account-Business development Manager I act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Acting as a client advocate with a focus on improving the buyer experience.

IT Project/Delivery manager

from 01.2021 to now (4 years 7 months)
Elje, Аахен, Германия (Marketing, advertising, and PR)

As a Project Manager I'm responsible for leading teams to deliver project(s) that span across one or more business units, also managing resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

Also covering all duties regarding Project (Delivery) Manager, such as:

Activity and resource planning.
Organizing and motivating a project team.
Controlling time management.
Cost estimating and developing the budget.
Ensuring customer satisfaction.
Analyzing and managing project risk.
Monitoring progress etc.

IT Project manager

from 12.2019 to 01.2021 (1 year 1 month)
Shopify/Freelance, Leipzig (Digital/Sales agency)

Managing B2B sales process in Print-on-Demand and Dropshipping
Finding partners' needs and providing suitable solutions
Developing, expanding, and closing new business opportunities in the markets as follows: Europe, China, and the USA.
Building and maintain the relationship with key decision-makers of related companies.
Utilizing existing and new contacts to boost sales pipeline and revenue
Actively qualifying and follow-up all sales leads and generate appropriate proposals.
Tracking and analyzing trends of the industry to find new opportunities for business profitability increasing.

IT Project/Delivery manager

from 11.2018 to 11.2019 (1 year)
PimentaGROUP, Мюнстер (Marketing, advertising, and PR)

Activity and resource planning, organizing and motivating a project team, controlling time management, cost estimating and developing the budget, ensuring customer satisfaction, analyzing and managing project risk, monitoring progress, managing reports, and necessary documentation, etc.

Social Media Marketing Manager

from 08.2016 to 10.2018 (2 years 2 months)
Polymedia, Мюнстер (Marketing, advertising, and PR)

Education

Fachhochschule Münster

IT- Business administration, Münster
Higher, from 2018 to 2022 (4 years)

Having completed a full bachelor's degree in Responsible Entrepreneurship, I have mastered the business development, management and marketing skills to create a sustainable 21st century enterprise. The entrepreneurial know-how gained from the programs will help me start my own business and run departments in large companies.

Mesrop Mashtots University

B.A. Finance Management, Ереван, Армения
Higher, from 2013 to 2018 (5 years)

Knowledge and skills

• Project management
• Business development
• Key Accounting Managment

Language proficiencies

• English — average
• German — fluent
• Armenian — fluent
• Russian — fluent