Alina

Alina Fartushna
I am open to the world and driven by the energy of human connection. My appreciation for human
I quickly adapt to new environments, thrive in dynamic settings, and embrace challenges as oppor
With a strong sense of responsibility and initiative, I contribute to smooth teamwork and meaningf

Work experience

Personal International Sales and Marketing manager Nov 2023 - Present
LLC "MCC "Specmash", Кyiv region, Brovarskyi district, Kalynivka
Name 1. Managing international projects – overseeing the full cycle of sales and supply in the municipal
Alina Fartushna and road machinery sector, from customer requests to final delivery and reporting.
Address 2. Sales and export coordination, including:
Ukraine • Evaluating customer inquiries and technical requirements.
Кyiv
• Aligning with engineering and production teams for feasibility and timely manufacturing.
Phone number • Monitoring production progress and organizing international logistics and customs clearance.
[open contact info](look above in the "contact info" section)
3. Developing supplier and distributor partnerships – sourcing new suppliers and distributors
Email abroad, conducting business trips, and maintaining strong commercial relationships.
[open contact info](look above in the "contact info" section)
4. Leading localization projects – adapting products and marketing materials for regional markets
Date of birth to enhance customer engagement and regulatory compliance.
01-04-2001
5. Providing after‑sales support – coordinating maintenance and issue resolution to ensure high
Gender customer satisfaction and long‑term cooperation.
Female
6. Marketing and promotion strategy, including:
LinkedIn • Planning PR and marketing activities.
[open contact info](look above in the "contact info" section)
fartushna-43b643310 • Managing targeted ads, Google Ads, and promotional campaigns.
• Creating marketing materials and overseeing content for websites and social media.
Languages • Organizing participation in international trade shows and industry events.

Flight Attendant Feb 2022 - Nov 2023
Ukrainian Native WizzAir Hungary, Gdansk, Poland
English C1 1.Organization and Control
Polish C1 • Ensuring flight safety and compliance with regulations.
• Managing boarding procedures and passenger seating logistics.
German A1
2. Problem-Solving and Crisis Management
• Identification and resolution of conflicts, preventing escalation.
• Quick adaptation to changing situations and unexpected challenges.
• Providing first aid and making critical decisions under pressure.
3. Communication and Coordination
• Maintaining clear and effective interaction with crew, passengers, and pilots.
• Ensuring smooth information flow and execution of procedures.
• Facilitating teamwork and collaboration in high-pressure environments.
4. Sales and Service Management
• Managing Duty-Free sales, meeting revenue and service quality goals.
• Maintaining high customer service standards.
• Monitoring quality control and compliance with operational procedures.

Customer Support Specialist May 2021 - Feb 2022
SkyUp&JoinUp company, Кyiv, Ukraine
1. Traveler Support & Assistance – providing 24/7 customer support, ensuring timely issue
resolution, and maintaining efficiency in urgent situations.
2. Expert Guidance – advising travelers on visa, baggage, and travel regulations while ensuring
accuracy and compliance.
3. Partner Communication – coordinating with insurance companies, hotels, and travel partners to
resolve customer issues and ensure smooth collaboration.
4. Crisis & Complaint Management – assisting travelers during flight delays, insurance claims, and
hotel issues while handling complaints with professionalism and customer focus.

Junior business manager Nov 2019 - May 2021
FlaminGoS coffee shop&travel agency, Кyiv, Ukraine
1. Business Operations Management – overseeing daily processes, ensuring efficiency and high
service standards.
2. Market Analysis & Strategic Planning – researching trends, selecting optimal locations, and
assessing expansion opportunities.
3. Financial Oversight – managing procurement, budgeting, and pricing strategies to optimize costs
and profitability.
4. Marketing & Business Growth – integrating coffee and travel services, developing customer
loyalty programs, and executing promotional campaigns.
5. Team Leadership – recruiting, training, and managing staff while monitoring performance and
optimizing workflows.
6. Partnerships & Quality Control – negotiating with suppliers, ensuring timely procurement, and
maintaining service excellence.

Restaurant Administrator Jun 2019 - Oct 2019
Premier Fort Beach Hotel 4*, Sveti Vlas, Bulgaria
1. Managing Restaurant Operations – overseeing all processes to ensure efficiency and high
service standards.
2. Guest Experience & Service Quality – controlling seating arrangements, order execution speed,
and overall service quality.
3. Team Coordination – managing and aligning kitchen, bar, waitstaff, and cleaning teams for
seamless operations.
4. Event Organization & Client Communication – planning special events and maintaining direct
communication with clients.

Education and Qualifications

Bachelor's Degree in International Tourism Aug 2018 - Jun 2022
Kyiv National University of Trade and Economics, Kyiv

Sep 2025 - Jul 2025
Skills & Competencies

Collaboration
Supportive Mindset
Crisis Management
First Aid & Safety Procedures
Situational Awareness
Emotional Intelligence
Attention to Detail
Multitasking
Interpersonal Skills
Customer Service Excellence
Conflict Resolution
Quick Thinking
Resilience & Flexibility

Hard Skills

Emergency Procedures &
Safety Protocols

First Aid & Medical
Assistance

Aircraft Equipment
Operation

Cabin Preparation &
Compliance Checks

Passenger Assistance &
Regulations
Sales & Duty-Free Handling

Microsoft Office Suite

Google Suite

Microsoft Teams

My motivation&Career Goal

Aviation is my passion—a love that hasn’t faded even after 1.5 years of flying. I was fortunate to
build my career in the skies, but when war in Ukraine separated me from my family, I made the
choice to be with them, pausing my journey abroad. Otherwise, I would still be flying today.
Yet, my dream never changed. Throughout this time, I longed to return to the aviation world and take
off from Kyiv once again. Stepping into the same river twice is never easy, but for an airline restarting
its journey in Ukraine, this is also a new beginning. I am ready to be part of this comeback, bringing
my experience, dedication, and energy to help the company take off, grow, and become the best
once again.
Now, as I continue my career at home, I am determined to grow within the industry, reach the
Senior Cabin Attendant position, and, in the future, advance to become a Line Trainer. More than
just a job, I see a mission—to help us reclaim our place in the Ukrainian skies and contribute to
shaping the next generation of professionals in our industry.