Руслана

Ruslana Prokopenko
Customer Support

Details Profile
Address Critical thinker who addresses customer support issues quickly.
Kyiv Looking for a new position where I can use my existing skills and experience and also
Ukraine contribute to my personal development.

Phone • Excellent communication skills; proficient in multiple languages including English
[open contact info](look above in the "contact info" section) • Quick learner and able to work in a rapidly changing environment under stressful
conditions
Email • Strong knowledge of Windows operating systems and office applications including
[open contact info](look above in the "contact info" section) mobile devices
• Exceptional ability to multi-task and prioritize
Date / Place of birth • Exceptional attention to detail
24-08-1998 • Expert in Microsoft Office (Word, Excel, and PowerPoint)
Ukraine

Nationality
Ukrainian Employment History
Driving license Legal Assistant, Ahmed Law Firm
B Nov 2020 — Dec 2021 Dubai

• Conducted client intake; answered email and phone inquiries
• Organized case files and prepared case summaries
Skills • Translated documents and interpreted for clients
• Trained new employees with office administration
Ability to Multitask • Drafted content for website

Communication Skills
Manager, Rula O.P.
Feb 2019 — Aug 2019 Alexandrovka
Fast Learner
• Answered customer queries
• Trained new employees in customer service/communications
Computer Skills
• Supervised employees and increased store productivity
• Assisted with payroll and distributed paychecks to employees

Languages
Education
Ukrainian
The Bohdan Khmelnytsky National University of Cherkasy, Bachelor's
Russian
Degree in History
Sep 2015 — Aug 2019 Cherkasy

English
The Bohdan Khmelnytsky National University of Cherkasy, Master’s
Degree in History
Sep 2019 — Dec 2020 Cherkasy