Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8076892/

Work experience

Customer support representative

from 09.2024 to 04.2025 (8 months)
CarShipIO, Дистанційно (IT)

Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.
Managed partial sales responsibilities, supporting client onboarding and upselling.
Communicated via chat, email, and calls to resolve client concerns efficiently.
Investigated, troubleshot, and resolved technical issues to ensure smooth operations.
Handled cancellation requests while working to retain customers.
Report of the system issues and client feedback to improve product functionality.
Writing guidances about system usage
Testing New unreleased versions of Apps and reporting back about issues that were found
Live trainings for the customers

Customer service representative

from 10.2019 to 02.2025 (5 years 5 months)
Borbas, Lviv (Telecommunications and networking)

Customer support via phone, email, and live chat
Issue investigation and resolution
Client retention and cancellation handling
Managing client feedback and service improvements
High-volume inbound call handling
Professional communication with clients and partners

Education

Львівський університет імені Івана Франка

Маркетинг, Львів
Unfinished higher, from 2025 to 2029 (4 years)

Львівський національний медичний університет імені Данила Галицького

General medicine
Unfinished higher, from 2019 to 2022 (3 years)

Language proficiencies

• English — advanced
• Spanish — fluent
• Ukrainian — average

Additional information

Customer Support & Communication – Proficient in handling client inquiries via chat, email, and calls, ensuring excellent customer experience.

Sales & Client Retention – Experience in partial sales, upselling, and handling cancellations while maintaining customer satisfaction.

Problem-Solving & Troubleshooting – Skilled at identifying, analyzing, and resolving technical and operational issues.

CRM & Tech Proficiency – Experienced in using CRM systems for carriers and brokers, reporting issues, and optimizing processes.

Process Improvement – Provided feedback and insights to enhance service and product functionality.

Time Management & Multitasking – Ability to efficiently manage multiple client interactions and tasks simultaneously.

Collaboration & Teamwork – Worked closely with different teams to ensure smooth client experiences and issue resolution.

•Contact information
Viber/Telegram [open contact info](look above in the "contact info" section)