Contact information

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Work experience

Call center operator

from 03.2024 to 01.2025 (11 months)
Accu Reference Medical Laboratory, Remote (Medicine, pharmacy)

Make outbound calls to patients to discuss outstanding balances.
Provide clear and accurate information regarding the nature of the outstanding balances and payment options.
Review patient accounts to verify balances and update records with payment information.
Process payments via phone using secure payment methods.
Assist patients with setting up payment plans if they are unable to pay the full balance immediately.
Update patient accounts with notes on conversations, payment agreements, and any follow-up actions required.
Provide a high level of customer service, demonstrating empathy and professionalism in all interactions.
Address and resolve patient complaints or concerns regarding their bills.

Call center operator

from 12.2022 to 11.2023 (1 year)
Allied health, New york (Medicine, pharmacy)

Coordinate and schedule in-home medical appointments for clients
Confirm and follow up on scheduled visits to ensure client preparedness and provider availability
Handle Incoming Calls
Make Outgoing Calls: Contact clients to confirm upcoming medical visits and gather necessary pre-visit information.
Documentation and Record-Keeping
Maintain a high level of professionalism and empathy in all client interactions.

Education

Lviv National Medical University

Medicine
Higher, from 2021 to 2027 (6 years)

Additional education and certificates

Jobberman

2021, 1 month

Knowledge and skills

• Responsibility
• Communicability
• Ability to work in multitasking mode
• Making outgoing calls
• Receiving incoming calls
• Conducting online chats
• Teamwork
• Time management
• Data entry
• Adaptability
• Making of schedules for personnel
• MS Outlook
• MS Word
• MS Excel
• Work with clients
• Article writing
• Management of CRM
• Service Desk

Language proficiencies

English — fluent

Additional information

There is nothing I set my mind on that I cannot achieve