Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8139647/

Work experience

Customer support representative

from 01.2023 to 07.2023 (6 months)
Customer support, Remote (Telecommunications and networking)

* Resolved up to 85% of customer inquiries efficiently through empathetic communication, maintaining professionalism across phone, email, and live chat channels.
*Contributed to a 90% customer satisfaction rate by collaborating with colleagues to streamline support workflows.
*Strengthened key soft skills including active listening, patience, and emotional intelligence, all critical for customer-facing roles.

Crewing assistant

from 12.2022 to 04.2023 (4 months)
UMAMI CATERING SERVICE, Kyiv (Hotel and restaurant industry)

* Provided nutritious meals to over 200 refugees, demonstrating care, resilience, and efficiency under pressure.
* Upheld strict hygiene standards, improving sanitation by 80% and reinforcing procedural discipline applicable in structured customer service settings.
* Maintained professionalism and empathy in diverse, high-stress environments.

Production worker

from 08.2022 to 12.2022 (4 months)
flestic, Kyiv (Chemical industry, pharmaceuticals)

I successfully completed production orders within tight deadlines, ensured product quality and compliance with all safety regulations, and consistently prioritized the safety of building personnel above all else.

Sales representative

from 04.2009 to 03.2018 (8 years 11 months)
FAMILY-ONWNED ENTERPRICE, Lagos (Individuals)

I conducted outbound prospecting to attract new customers, developed and expanded sales opportunities, designed and implemented an efficient organizational system, stayed current on health trends to address client needs, and communicated effectively with colleagues and vendors.

Education

Kyiv Medical University

Medicine, Kyiv
Higher, from 2023 to 2026 (3 years)

Sumy state university

Medicine, sumy
Higher, from 2019 to 2022 (3 years)

Additional education and certificates

TEFL certified, 2023

120 hr

Project management

4 months

First Aid

6 months

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Internet User
• AutoCAD
• Internet marketing
• Marketing
• Management and Leadership
• Teaching for children and teenagers
• Online teaching
• Teaching
• Confidence
• Conducting individual classes
• Google Meet
• Teaching for preschoolers
• Educability
• Conducting group classes
• Google Classroom
• Kahoot!
• Holding meetings in Zoom
• Communicability
• Punctuality

Language proficiencies

English — fluent