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Альона
Customer support representative
- Age:
- 35 years
- City:
- Kyiv
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You can get this candidate's contact information from https://www.work.ua/resumes/8174564/
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Alona Klotsko
Kamianets-Podilskyi, Khmelnytskyi region, Ukraine
WhatsApp/Telegram: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Professional Summary
Motivated and detail-oriented professional with over 5 years of experience in customer-facing roles, including guest services. Strong communication skills, problem-solving mindset, and proven ability to work in fast-paced, international environments. Seeking to apply my experience and interpersonal skills to a remote Recruiter position.
Work Experience
Store Manager & Owner
Svit Nasinnia (Agro products) | Dunaivtsi | 02/2022 – 09/2024
- Managed daily operations of an agro-product retail store (seeds, chemicals, supplies)
- Supervised a team of 4 employees, including hiring, training, and scheduling
- Handled customer service, inventory, and product ordering
- Maintained financial records, sales tracking, and reporting
- Built strong client relationships and ensured repeat business
- Developed and implemented sales strategies and promotions
Guest Services Officer
Royal Caribbean International | Miami, FL | 11/2021 – 01/2022; 07/2019 – 03/2020
- Delivered personalized service to international guests onboard
- Resolved concerns and provided information about onboard services and activities
- Assisted with currency exchange, billing, and account inquiries
- Contributed to positive guest experiences and high satisfaction ratings
Automotive Project Engineer
Prettl Kabel Ukraine | Kamianets-Podilskyi | 09/2020 – 11/2021
- Managed technical documentation and project coordination
- Communicated with clients and internal teams to ensure project goals were met
- Maintained schedules and quality control across departments
Skills
- Recruitment & Customer Support
- Strong interpersonal & communication skills
- Multitasking & Time management
- Software: SAP, 1C, MS Office, CRM tools
- Languages: English (fluent), Spanish (beginner)
Education
Specialist Degree – Math and Computer Science Teacher
Kamianets-Podilskyi Ivan Ohienko National University | 2007 – 2012
Kamianets-Podilskyi, Khmelnytskyi region, Ukraine
WhatsApp/Telegram: [
Email: [
Professional Summary
Motivated and detail-oriented professional with over 5 years of experience in customer-facing roles, including guest services. Strong communication skills, problem-solving mindset, and proven ability to work in fast-paced, international environments. Seeking to apply my experience and interpersonal skills to a remote Recruiter position.
Work Experience
Store Manager & Owner
Svit Nasinnia (Agro products) | Dunaivtsi | 02/2022 – 09/2024
- Managed daily operations of an agro-product retail store (seeds, chemicals, supplies)
- Supervised a team of 4 employees, including hiring, training, and scheduling
- Handled customer service, inventory, and product ordering
- Maintained financial records, sales tracking, and reporting
- Built strong client relationships and ensured repeat business
- Developed and implemented sales strategies and promotions
Guest Services Officer
Royal Caribbean International | Miami, FL | 11/2021 – 01/2022; 07/2019 – 03/2020
- Delivered personalized service to international guests onboard
- Resolved concerns and provided information about onboard services and activities
- Assisted with currency exchange, billing, and account inquiries
- Contributed to positive guest experiences and high satisfaction ratings
Automotive Project Engineer
Prettl Kabel Ukraine | Kamianets-Podilskyi | 09/2020 – 11/2021
- Managed technical documentation and project coordination
- Communicated with clients and internal teams to ensure project goals were met
- Maintained schedules and quality control across departments
Skills
- Recruitment & Customer Support
- Strong interpersonal & communication skills
- Multitasking & Time management
- Software: SAP, 1C, MS Office, CRM tools
- Languages: English (fluent), Spanish (beginner)
Education
Specialist Degree – Math and Computer Science Teacher
Kamianets-Podilskyi Ivan Ohienko National University | 2007 – 2012
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The candidate's resume is posted at https://www.work.ua/resumes/8174564/