Victoria
Call center operator, 20 000 UAH
Contact information
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Work experience
Sales manager/customer support
from 11.2023 to now
(2 years 3 months)
coinbase, Remote (Finance, banking, and insurance)
Making outgoing calls.
Helping customers to get their accounts activated.
Answering any questions about the company.
Helping customers to navigate the platform.
English teacher
from 11.2022 to now
(3 years 3 months)
Speak n Roll, Remote (Education and science)
taking personal and group English Lessons
Customer support representative
from 07.2022 to 10.2023
(1 year 4 months)
New School of Business, Remote (Consulting, accounting and auditing)
making incoming and outgoing calls.
Receiving complaints from prospective students/ solving them
Preparing documents and helping our clients to apply to UK universities.
Sales manager
from 06.2022 to 11.2022
(6 months)
Trust ex-group, Remote (Finance, banking, and insurance)
selling company's product.
taking and solving clients complaints
Sales manager
from 10.2021 to 02.2022
(5 months)
Swiss Market, Kyiv (Finance, banking, and insurance)
taking complaints, solving them. selling company's product
Sales manager
from 07.2021 to 10.2021
(4 months)
Fino Market, Kyiv (Finance, banking, and insurance)
selling company's product, listening to customer complaints and solving them.
Sales manager
from 01.2020 to 04.2023
(3 years 4 months)
Edeal, Kyiv (Finance, banking, and insurance)
contacting old and new customers and selling our products to them.
listening to complaints and solving them.
English teacher assistant
from 02.2019 to 12.2020
(1 year 11 months)
Sprout school, Kyiv (Education and science)
Assisted teacher with organizing classes. Was later promoted to teacher level
Quality assessment manager
from 11.2018 to 05.2019
(7 months)
Total trader, Kharkiv (Finance, banking, and insurance)
listened to incoming and outgoing calls.
making sure that the sales agents say the right thing on the phone
Education
International European University
Medicine, Kyiv
Unfinished higher, from 2018 to 2024 (6 years)
Additional education and certificates
Pharmbills Medical Billing Fundamentals
3 weeks
Knowledge and skills
- Educability
- Communicability
- Active sales
- Goodwill
- Honesty
Language proficiencies
English — fluent
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