Mariia

Mariia Chornousova
Manager |
Creative Content Creator

Mariia Chornousova
Yaroslavska street 14/20
Ukraine, Kiev, 04071
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
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Skills

Managing and motivating teams to reach top results in the hospitality and art industries. Expert at building creative visual portfolio including SMM photography and text content for small businesses (coffee shops, fashion brands, underground shops). Great experience in creating exceptional customer service and experience, building customer base, managing clients and working with complaints. Ability to operate in a high octane environment under pressure.
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Experience

First Point Espresso Bar / General Manager
MAY 2020 - PRESENT, KYIV, UKRAINE
Managing team of 30 restaurant professionals, encompassing operations, marketing and finance of the cafe. Creating photo and text content for social media: Facebook, Instagram. Created systems for tracking customer success and satisfaction, team’s KPI and financial goals’ achievements. Organized and managed coffee stands at musical festivals.

BURSA Hotel / Restaurant Manager
JUNE 2019 - APRIL 2020, KYIV, UKRAINE
Managed Restaurant and Room Service teams, organized events and created content for Instagram. Managed customer service satisfaction team: communicated with guests, managed requests, worked with complaints and problem solving. Communicated with various businesses in Kyiv, organizing for them marketing and promotional events, ensuring further cooperation and new product co-creation.

Freelance Copywriter
APRIL 2021 - PRESENT

Creating photo content, rewriting and preparing text content for various companies