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Business trainer
- Considering positions:
- Business trainer, Customer support representative, Customer success manager, SEO specialist, Executive assistant
- City:
- Kyiv
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TEMILOLA OMOLABAKE OREDUGBA
Kyiv Oblast, Ukraine| [open contact info ](look above in the "contact info" section) |[open contact info ](look above in the "contact info" section) | Open to Remote Roles
PROFESSIONAL SUMMARY
Customer Success and Operations Leader with 6+ years of experience across customer support, retention, team leadership, and entrepreneurship. Proven ability to improve customer satisfaction, drive retention and revenue growth, lead cross-functional teams, and build scalable processes. Hands-on, resourceful, and people-centered, with a strong business mindset and a track record of delivering measurable results in fast-paced environments.
CORE SKILLS
Customer Success Management | Executive & Administrative Support | CRM & Data Analysis (Salesforce & similar) | Retention & Upselling Strategy | Team Leadership & Coaching | Process Optimization | Client Relationship Management | Research & Reporting | Operations & Office Management | Quality Assurance | Training & Onboarding | Project Coordination | Business Development | Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Midgard Kyiv, Ukraine
Retention Manager March 2023 – January 2026
• Led customer retention initiatives, reducing churn and improving long-term customer value through proactive engagement and data-driven strategies.
• Reduced average call handling time by 15% by introducing improved troubleshooting frameworks and workflow optimization.
• Generated $150,000 in additional revenue by identifying upselling and cross-selling opportunities using CRM insights.
• Collaborated with leadership teams to improve service delivery, customer experience, and internal performance metrics.
Midgard Kyiv, Ukraine
Team Leader, Customer Support June 2022 – February 2023
• Increased customer retention by 20% through targeted outreach campaigns and structured follow-ups.
• Led and coached an 8-member cross-functional team, improving performance, accountability, and service quality.
• Mentored 15+ team members, strengthening compliance, confidence, and long-term staff retention.
• Implemented performance analytics that contributed to a 15% increase in sales revenue.
• Represented the call center in internal projects, contributing to a 5% increase in market share.
City StaffKyiv, Ukraine
Team Leader, Customer Support June 2021 – June 2022
• Improved customer satisfaction scores by 25% through quality monitoring, coaching, and feedback systems.
• Managed call volumes and staffing to consistently meet service-level agreements.
• Reduced staff turnover and increased team morale through development-focused leadership.
• Delivered a 10% improvement in team performance through structured goal-setting and engagement.
City StaffKyiv, Ukraine
Customer Support RepresentativeAugust 2020 – June 2021
• Processed new customer accounts, contributing to a 20% increase in retention.
• Maintained strict data confidentiality and compliance standards.
• Achieved a 15% increase in customer satisfaction ratings through consistent service excellence.
• Conducted daily quality audits, reducing customer complaints by 10%.
EmpressTee Delicacies Ukraine
2018- Present
• Built and managed a customer-focused food business, overseeing operations, customer relationships, and service delivery.
• Handled client communication, order fulfillment, quality control, and brand growth.
• Developed strong problem-solving, multitasking, and decision-making skills through end-to-end business ownership.
• Demonstrated resilience, consistency, and adaptability while balancing entrepreneurship with corporate roles.
Hi-Impact Planet Nigeria (Solution Media and Info-Tech Ltd.) Nigeria
Electrical Engineer (Power Department)March 2016 – June 2018
• Improved power efficiency by 60% through redesign of powerhouse control systems.
• Installed and serviced 500+ streetlights within tight deadlines while maintaining quality standards.
EDUCATION
Poltava University of Economics and Trade, Ukraine In View
PhD - Systems & Project Management
MBA - Business Administration2018-2020
Best Graduating Student
Leadership Roles: President, Secretary, Student Leadership Council (International Students)
Ladoke Akintola University of Technology, Nigeria2008 - 2013
B.Tech - Electrical & Electronics Engineering
RESEARCH & PUBLICATION
• Strategic Management as a tool for Modern development of the socio-economic system - MBA Thesis
• The Design and Construction of an Intelligent User-Interactive Doorbell – B.Tech Thesis
• Oredugba, T.O. (2019). Ethics and Its Effect on Businesses in Nigeria
Kyiv Oblast, Ukraine| [
PROFESSIONAL SUMMARY
Customer Success and Operations Leader with 6+ years of experience across customer support, retention, team leadership, and entrepreneurship. Proven ability to improve customer satisfaction, drive retention and revenue growth, lead cross-functional teams, and build scalable processes. Hands-on, resourceful, and people-centered, with a strong business mindset and a track record of delivering measurable results in fast-paced environments.
CORE SKILLS
Customer Success Management | Executive & Administrative Support | CRM & Data Analysis (Salesforce & similar) | Retention & Upselling Strategy | Team Leadership & Coaching | Process Optimization | Client Relationship Management | Research & Reporting | Operations & Office Management | Quality Assurance | Training & Onboarding | Project Coordination | Business Development | Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Midgard Kyiv, Ukraine
Retention Manager March 2023 – January 2026
• Led customer retention initiatives, reducing churn and improving long-term customer value through proactive engagement and data-driven strategies.
• Reduced average call handling time by 15% by introducing improved troubleshooting frameworks and workflow optimization.
• Generated $150,000 in additional revenue by identifying upselling and cross-selling opportunities using CRM insights.
• Collaborated with leadership teams to improve service delivery, customer experience, and internal performance metrics.
Midgard Kyiv, Ukraine
Team Leader, Customer Support June 2022 – February 2023
• Increased customer retention by 20% through targeted outreach campaigns and structured follow-ups.
• Led and coached an 8-member cross-functional team, improving performance, accountability, and service quality.
• Mentored 15+ team members, strengthening compliance, confidence, and long-term staff retention.
• Implemented performance analytics that contributed to a 15% increase in sales revenue.
• Represented the call center in internal projects, contributing to a 5% increase in market share.
City StaffKyiv, Ukraine
Team Leader, Customer Support June 2021 – June 2022
• Improved customer satisfaction scores by 25% through quality monitoring, coaching, and feedback systems.
• Managed call volumes and staffing to consistently meet service-level agreements.
• Reduced staff turnover and increased team morale through development-focused leadership.
• Delivered a 10% improvement in team performance through structured goal-setting and engagement.
City StaffKyiv, Ukraine
Customer Support RepresentativeAugust 2020 – June 2021
• Processed new customer accounts, contributing to a 20% increase in retention.
• Maintained strict data confidentiality and compliance standards.
• Achieved a 15% increase in customer satisfaction ratings through consistent service excellence.
• Conducted daily quality audits, reducing customer complaints by 10%.
EmpressTee Delicacies Ukraine
2018- Present
• Built and managed a customer-focused food business, overseeing operations, customer relationships, and service delivery.
• Handled client communication, order fulfillment, quality control, and brand growth.
• Developed strong problem-solving, multitasking, and decision-making skills through end-to-end business ownership.
• Demonstrated resilience, consistency, and adaptability while balancing entrepreneurship with corporate roles.
Hi-Impact Planet Nigeria (Solution Media and Info-Tech Ltd.) Nigeria
Electrical Engineer (Power Department)March 2016 – June 2018
• Improved power efficiency by 60% through redesign of powerhouse control systems.
• Installed and serviced 500+ streetlights within tight deadlines while maintaining quality standards.
EDUCATION
Poltava University of Economics and Trade, Ukraine In View
PhD - Systems & Project Management
MBA - Business Administration2018-2020
Best Graduating Student
Leadership Roles: President, Secretary, Student Leadership Council (International Students)
Ladoke Akintola University of Technology, Nigeria2008 - 2013
B.Tech - Electrical & Electronics Engineering
RESEARCH & PUBLICATION
• Strategic Management as a tool for Modern development of the socio-economic system - MBA Thesis
• The Design and Construction of an Intelligent User-Interactive Doorbell – B.Tech Thesis
• Oredugba, T.O. (2019). Ethics and Its Effect on Businesses in Nigeria
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