Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/8280738/

Work experience

Technical Shift Lead

from 10.2024 to now (1 year 6 months)
SKELAR, Дистанційно (IT)

• Leading Customer Support Team, Hiring, Onboarding, and
Talent Development.
• Designing and Optimizing Customer Service Processes to
Enhance CX.
• Monitoring KPIs and SLAs, Driving Performance Improvements.
• Mar Managing Conflict Resolution, Escalations, and
Implementing Customer Feedback.
• Proficient with CRM Systems, Quality Tools, and
Communication Platforms (Slack, Trello, Zendesk).

Technical Support Expert

from 09.2022 to 10.2024 (2 years 2 months)
SKELAR, Дистанційно (IT)

• Provided real-time support to international customers (USA,
Canada, Australia, UK) via chat and remote sessions.
• Diagnosed and resolved technical issues across PCs (Windows,
MacOS, Linux), smartphones, peripherals (printers, scanners,
etc.), and online applications.
• Delivered remote troubleshooting guidance, ensuring quick
resolution and high customer satisfaction.
• Handled customer complaints professionally, turning
escalations into positive service experiences.
• Operated and maintained workflows using Zopim, Zendesk,
and other support platforms.

Education

Національний технічний університет України «Київський політехнічний інститут імені Ігоря Сікорського»

ФІОТ/126
Unfinished higher, from 2019 to 2025 (6 years)

Additional education and certificates

Python Developer at Mate Academy

2025, 1 рік
Certificate

Knowledge and skills

• GitHub
• Django
• Docker
• Git
• PostgreSQL
• Python
• Django Rest Framework
• Bootstrap
• REST
• SQL
• Agile
• Scrum
• Kanban
• SQLite
• SOLID Principles
• Redis
• Django ORM
• CI/CD

Language proficiencies

• Ukrainian — fluent
• English — above average