Zhanna

Zhanna Chaikovska

E-mail: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)

WORK RWS Group Nov 2021 – Present
EXPERIENCE Senior Project Manager
Responsibilities:
Track costs / schedule / scope / profitability against plan and ensure expected targets are
achieved
Coordinate all activities and monitor resource workload throughout the project
Identify necessary resources (people, software, trainings etc.) with relevant managers
Coordinate new project analysis and issue quotation (or review / agree on quotation)
Lead the team to achieve revenue target, and to ensure that projects quoted, executed,
and delivered are profitable
Ensure project documents are updated whenever changes happen in costs, schedule and
scope and distribute
Report progresses to project stakeholders through status meeting and email reports
Ensure all invoices and PO have been sent and payment received
Tools: WorldServer, Smartling, Trados, MemoQ, Empower

TranslateMedia Apr 2021 — Oct 2021
Project Manager
Responsibilities:
Project management of accounts leading to sole responsibility for quoting, project
management, delivery and invoicing
Budgeting projects and achieving margin targets
Maintaining excellent client service standards based on exceptional day-to-day
communication and client meetings
Dedicated management and development client accounts
Client account setup and tailoring of translation teams specific to each account
Monitoring client activity and spotting potential growth
Supporting colleagues in the Production team and line manager when needed
Working in partnership with other project management teams in offices around the
world to offer clients a seamless service

TranslateMedia Jul 2019 — Mar 2021
Project Coordinator
Responsibilities:
Monitoring and developing teams of linguists and translation processes to ensure the
clients are always receiving the best service
Managing quality control processes and acting as point of escalation in case of
incidents
Ensuring that clients’ requirements are met rapidly and discreetly at all times
Tools: MemoQ, CuptionHub, STREAM™ (Online Editor; Copy Suite)

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 Barry Callebaut Group SSC Aug 2018 — Jun 2019
Europe
Project Management Corporate Transformation Support
Responsibilities:
Gather initial data in support of research on various projects
Perform analysis and research of data
Assist in development and implementation of value-adding processes and systems
Educate internal stakeholders on newly implemented solutions (Document
specifications; arrange and perform workshops, trainings, user acceptance tests)
Review accuracy and monitor the progress of projects. Ensure data quality,
consistency and conduct data audits. Communicate findings. Identify and address data
quality issues
Track initial requests and change requests
Attend project meetings to assist project management and to keep informed about
projects and identify upcoming activities. Offer comments and suggestions related to
the project
Provide project management support, including document management

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 Capita Customer Solutions Jan 2017 — Jan 2018
AR Clerk
Responsibilities:
Professional service according to obligatory norm
Supplier reconciliation
Positing invoices and credit notes in financial system
Performing tasks agreed in SLA
Corresponding with vendors and respond to inquiries
Reporting on weekly&monthly basis
Duties:
Reporting on weekly&monthly basis on the progress of the accounts status
Maintenance of accurate records of customer accounts as per procedures
Identification, documentation and resolution of quires/disputes and general enquires in
an efficient and timely manner
Generating of invoices/credit notes/statements as per operations procedures
Ensuring that accurate records are maintained on the systems (Open Accounts, QMS,
SAP, Oracle, Amdocs)
Collecting of due amounts by telephone and letter from an identified list of Customer
Accounts
Daily accurate input and allocation of cheque, EFT, DD payments in the relevant
Payment Processing systems
Monitoring/ensuring that Debtor's accounts for Advertising are operating within agreed
terms
Ensuring a positive image/impression

Infosys Poland Sep 2015 — Sep 2016
Business Data Analyst with Russian
Responsibilities:
Facilitating training and assisting business stakeholders with campaign/claim
submissions
Delivering high quality reporting outcomes to Client's Global management on an
ongoing basis
Performing month-end closure activities
Maintaining accurate accounting records (OI and GL reconciliations)
Got nominated ‘Team of the month’

Infosys Poland May 2015 — Sep 2015
Intern Business Data Analyst (with Russian)
Responsibilities:
Evaluation and validation of campaigns run by clients
Generating calculation and payment reports
Coordinated cross-functionally to facilitate client relationships and complete special
projects

EDUCATION BA - English Philology Sep 2013 — Jul 2016
LODZ INTERNATIONAL STUDIES ACADEMY (LISA) IN POLAND
The unique program of English Philology focused on practical language, administration,
law, business, communication. There was also a group of subjects which involved
translation and methodology of teaching English as a foreign language. Translation
course - using Trados CAT tool.

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QUALIFICATIONS "Change Management"
Lodz, 16.10.2018 kmstudio/p/2018/388/ABC/z

Understanding Agile Design Thinking, Lean Startup & SCRUM
April 2021

Check more on my LinkedIn profile under Licenses & certifications section.

LINK [open contact info](look above in the "contact info" section)

SKILLS Focused and proved team player
Critical thinking and problem-solving
Communication & organization
Change management (highly adaptable)
Working under pressure
Professionalism and strong work ethic
Multitasking and time management
Perseverance and motivation, leadership
Data entry
Documents processing
Project management
Computer skills

LANGUAGES English – Fluent
Polish – Fluent
Russian – Native
Ukrainian – Native

Sports/Fitness
INTERESTS Traveling
Painting
Movies

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