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Work experience

Key account manager, FMCG

from 01.2024 to 10.2025 (1 year 10 months)
Pro Spektrum Stratton s.r.o., Луцьк (Оптова торгівля, дистрибуція, імпорт, експорт)

- Manage and develop relationships with key FMCG clients, ensuring high levels of satisfaction and long-term cooperation.
- Identify new business opportunities and negotiate commercial terms to maximize sales and profitability.
- Prepare and present tailored price offers, proposals, and product solutions based on client needs.
- Coordinate order processing, delivery schedules and packaging requirements with internal departments (purchasing, logistics, production).
- Monitor market trends, competitor activities, and customer feedback to adjust strategies and maintain competitive advantage.
- Conduct regular follow-ups via email, calls, etc.
- Maintain accurate records in CRM (Helios), updating lead status, client history, and communication logs.
- Collaborate with marketing and sales teams to implement promotional campaigns and launch new products.
- Handle client complaints and resolve issues efficiently, ensuring minimal disruption to business relationships.

Recruiter

from 10.2023 to 01.2024 (4 months)
Global Fleet LLC / USA, Дистанційно (Транспорт, логістика)

- Experience in transportation and logistics.
- Processing a truck driver database.
- Search prospective drivers for an employer to optimize the hiring process and meet employment needs.
- Screened applications to verify licensing, certifications, and driving experience.
- Schedule and conduct interviews to assess the suitability of candidates.
- Educate candidates about the details of the job offer to ensure that it is a good fit for both parties.
- Conduct background checks, including criminal records, driving history and drug/alcohol screenings, to ensure compliance with safety standards.
- Verify that drivers meet all regulations.
- Close the monthly sales plan.

Sales representative

from 12.2017 to 06.2020 (2 years 7 months)
M. H. Alshaya Co. / Dubai, Дистанційно (Роздрібна торгівля)

- Took part and assisted in the pre-opening of a new branches of NYX professional makeup in Dubai and Abu Dhabi, UAE.
- Delivered exceptional customer service by providing personalized makeup consultations and product recommendations.
- Maintained in-depth knowledge of NYX Professional Makeup products, trends and application techniques.
- Achieved and exceeded monthly sales targets through upselling, cross-selling and client engagement.
- Demonstrated makeup application techniques to customers, enhancing product appeal and brand loyalty.
- Ensured visual merchandising.
- Processed transactions accurately using POS systems and handled cash, card and refund procedures.
- Managed stock replenishment, monitored inventory levels.
- Assisted in organizing in-store events, product launches and promotional activities.
- Built and maintained strong relationships with repeat customers to encourage loyalty and repeat purchases.
- Handled customer inquiries and complaints professionally, ensuring a positive brand experience.

Sales representative

from 09.2015 to 10.2017 (2 years 2 months)
Chalhoub Group / Dubai, Дистанційно (Роздрібна торгівля)

- Provided expert beauty consultations and personalized product recommendations.
- Maintained comprehensive knowledge of NARS product lines, makeup techniques and beauty trends.
- Performed live makeup demonstrations to showcase product features and drive sales.
- Consistently achieved and exceeded individual and store sales targets through upselling and cross-selling.
- Delivered exceptional customer service, fostering long-term client relationships and repeat business.
- Ensured visual merchandising standards aligned with NARS and Chalhoub Group brand guidelines.
- Processed sales transactions accurately, including cash handling, card payments and returns.
- Monitored stock levels, assisted in inventory counts and reported shortages to the store manager.
- Supported promotional activities, product launches and in-store events to increase brand visibility.
- Resolved customer concerns promptly and professionally, maintaining a positive brand image.

Hostess

from 05.2014 to 07.2015 (1 year 3 months)
Four Points by Sheraton Sheikh Zayed Road / Dubai, Дистанційно (Готельно-ресторанний бізнес)

- Welcomed guests warmly and ensured a premium first impression in a luxury rooftop lounge setting.
- Managed reservations, seating arrangements and guest flow to optimize table turnover and service efficiency.
- Coordinated with waitstaff and management to ensure smooth service and guest satisfaction.
- Assisted guests with menu inquiries, daily specials, and event information.
- Handled VIP guest arrangements, ensuring personalized attention and exceptional service.
- Resolved guest concerns promptly and professionally to maintain a positive brand image.
- Maintained a clean and organized lounge entrance area in accordance with hotel standards.
- Assisted in promoting special events, seasonal offers and venue experiences to increase footfall.
- Recorded and updated reservation details in the booking system accurately.
- Collaborated with the team to uphold Four Points by Sheraton service standards and enhance the guest experience.

Receptionist

from 06.2013 to 03.2014 (10 months)
Beauty studio, Луцьк (Краса, фітнес, спорт)

- Greet clients warmly and provide excellent customer service to ensure a positive first impression.
- Manage appointment bookings and scheduling using salon management software or manual systems.
- Handle phone calls, respond to inquiries, and provide information about services, pricing and promotions.
- Maintain the reception area, ensuring it is clean, organized and welcoming.
- Process payments, handle cash and card transactions accurately and issue receipts.
- Coordinate with stylists and therapists to ensure smooth client flow and timely service.
- Promote salon products and services to clients to increase sales.
- Assist with inventory management by notifying management when supplies are low.
- Resolve client complaints professionally or escalate issues to management when necessary.

Guest services agent

from 04.2012 to 10.2012 (7 months)
«Aquila resorts » / Aquila porto Rethymno, Crete, Greece (Готельно-ресторанний бізнес)

-Greeting guests upon arrival and making them feel welcomed.
-Administering check-ins and check-outs.
-Providing front desk services to guests.
-Assigning rooms and taking care of administrative duties.
-Delivering mail and messages.
-Processing guest payments.
-Coordinating with bell service and staff management.
-Being a source of information to guests on various matters such as transport and restaurant advice.
-Processing meal and beverage requests.
-Accommodating general and unique requests.
-Diffusing conflict or tense situations with guests.

Education

Східноєвропейський національний університет імені Лесі Українки

Географічний / Туризм готельно-ресторанна справа, Луцьк
Higher, from 2009 to 2013 (4 years)

Additional education and certificates

Certificate of Training in Food & Beverage/ Crete, Greece

April 2012 - October 2012

Certificate of Achievement in Hospitality industry / Dubai, UAE

June 2014

Employee of the Month at NYX professional makeup / Dubai, UAE

December 2018

Makeup Artist & Hairstylist education

September 2020

Basic Brow Training ( TM ELAN OFFICIAL BRAND )

September 2022

Knowledge and skills

• Комунікабельність
• Відповідальність
• Ведення переговорів
• Продаж B2B
• Залучення нових клієнтів
• Робота з клієнтами
• Пошук нових клієнтів
• Організованість
• Розвиток продажу
• Робота в команді
• FMCG-продаж
• Ведення звітності
• Тайм-менеджмент
• Бажання вчитися і розвиватися

Language proficiencies

• English — advanced
• Ukrainian — fluent