Tanya

WORK EXPERIENCE
16/01/2021 – 05/08/2023 Odesa, Ukraine
Sports club administrator GFit Fitness Studios
• Managed client records and membership subscriptions.
• Handled inbound and outbound calls related to promotions, customer
Tetiana Nezhelska inquiries, and renewals.
• Processed payments and maintained accurate records in the CRM
system.
Passport: FE066178 • Provided customer service and assisted with resolving client issues.
Work permit: Czech
06/02/2019 – 10/12/2020 Odesa, Ukraine
Date of birth: 27/10/1995
Place of birth: Mykolaiv, Ukraine
Customer Service Representative Express Trade Solutions
• Processed customer orders and handled inquiries via phone and
Nationality: Ukrainian
email.
• Assisted clients with order tracking, payment issues, and delivery
updates.
• Collaborated with sales and logistics teams to ensure smooth order
CONTACT fulfillment.
• Maintained customer satisfaction by providing timely and accurate
 Na Vlnovce, 700/1
support.
40001 Usti Nad Labem, Czechia
(Home)

[open contact info](look above in the "contact info" section)
17/10/2019 – 15/09/2020 Odesa, Ukraine

Seller Nova Retail Group
 [open contact info](look above in the "contact info" section)
• Advised customers on products and assisted with purchases.
• Handled promotions, discounts, and loyalty programs.
• Managed cash transactions and invoicing.
• Maintained inventory and assisted in stock organization.

EDUCATION AND TRAINING
01/09/2012 – 16/07/2017 Mykolaiv, Ukraine
Bachelor Organization Management and Administration
University of Ukraine | Graduated 2017
Level in EQF EQF level 6

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English

Listening B2 Spoken production B1
Reading B1 Spoken interaction B1
Writing B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient
user

SKILLS
dispatch order processing process customer orders Time Management: Tea
mwork & Adaptability Multitasking Microsoft Word Microsoft Excel Comm
unication Microsoft Powerpoint Responsibility