Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8525282/

Work experience

Dispatcher

from 11.2022 to 07.2025 (2 years 8 months)
“Home alliance” LLC, Van Nuys, CA, Дистанційно (Послуги для населення та бізнесу)

• Scheduled and coordinated daily appliance repair jobs for multiple service technicians.
• Managed customer communications via phone, email, and chat platforms to resolve service issues.
• Partnered with call center to handle high-volume requests and ensure smooth field operations.
• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.
• Followed up with customers post-service to ensure issue resolution and satisfaction

Port agent

from 10.2010 to 03.2022 (11 years 5 months)
M.T.C. Triera Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Port agent

from 11.2003 to 10.2010 (6 years 11 months)
Azov-Chart Holding Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Secretary – Translator

from 03.2003 to 05.2003 (2 months)
SHOKK Maritime Agency, Маріуполь (Транспорт, логістика)

• Managed correspondence with shipowners and organized fleet personnel documents

English teacher

from 02.2001 to 08.2002 (1 year 6 months)
Secondary School №29, Маріуполь (Освіта, наука)

• Taught English to school-aged children following national curriculum standards

Education

V.N. Karazin Kharkiv National University

Foreign Languages Dept, Харків
Higher, from 1994 to 1999 (5 years)

V.N. Karazin Kharkiv National University, Ukraine
Specialist Degree – Foreign Languages Dept. (1999)
Translator-Consultant, English & French Teacher

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent

Additional information

confident PC user;
Appliance Repair Job Dispatching
Technical Scheduling & Coordination
CRM Systems (Kickserve, RingCentral)
Phone, Email & Chat Support
Customer Complaint Resolution
Remote Communication Tools
Documentation & Data Entry
Team Collaboration & Time Management