Contact information

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Work experience

Tour representative

from 03.2023 to now (3 years)
Delta Wings Leisure, Дистанційно (Туризм)

Provide guests with detailed information about the local area, including attractions, restaurants, transportation options, and activities.
Offer recommendations for dining, entertainment, and sightseeing based on guests preferences.
Organize and book local tours, excursions, and activities for guests.
Provide detailed itineraries and ensure guests are aware of meeting times and locations.
Maintain a high level of customer service, ensuring guests have a pleasant and memorable stay.
Address and resolve any guest issues or complaints in a professional manner.
My goal is not just to sell a tour, but to offer an unforgettable experience that will create lasting memories.

Sales representative

from 03.2022 to 02.2023 (1 year)
Andros Skaris Jewerly Manufactory, Дистанційно (Роздрібна торгівля)

Assist customers in selecting jewelry pieces, answering questions, and providing information about various products.
Offer personalized recommendations based on customers needs.
Demonstrate product features and benefits to encourage purchases.
Handle cash, credit, and debit card transactions securely.
Educate customers on the quality, value, and care of the jewelry.
Work collaboratively with colleagues to achieve store objectives.

Head manager of entertainment team

from 11.2021 to 02.2022 (4 months)
FUN&SUN Travel, Sharm El Sheikh (Public and business services)

To create an animation/entertainment programme for the hotel.
To be responsible to the hotel management .
To maintain costumes or props.
Promote and sell merchandise.
Complete sales reports or administration as appropriate.

Tour representative

from 04.2021 to 11.2021 (8 months)
Attica Holidays, Cyprus (Tourism)

- Meeting guests at the airport.
- Escorting guests to their accommodation.
- Sale and pre-sale of excursion programs.
- Maintaining an in-depth knowledge of the resort and the local area in order to answer client’s questions.
- Accompanying customers on excursions and acting as a guide.
- Keeping basic accounts and records and writing reports.

Customer support

from 12.2020 to 02.2021 (3 months)
IT Market Solutions, Херсон (IT)

- Provide excellent customer assistance through live chat.
- Identify of needs, support, and quality counseling of clients according to their requests.
- Receive incoming calls and make outgoing calls to the customer base.
- Immediately react to customers' inquiries and decrease the response time to minimum.

Tour Representative

from 03.2019 to 11.2020 (1 year 9 months)
Attica Holidays, Cyprus (Tourism)

-Meeting guests at the airport.
-Escorting guests to their accommodation.
-Maintaining an in-depth knowledge of the resort and the local area in order to answer client’s questions.
-Accompanying customers on excursions and acting as a guide.
-Keeping basic accounts and records and writing reports.

Travel Agent

from 02.2017 to 03.2019 (2 years 2 months)
Key Tour, Херсон (Tourism)

-Managing bookings for air, hotel and car rent as well as organizing transfers, travel insurance and visas for business travelers.
-Visited UAE, Turkey, Poland, China, Cyprus, Egypt. The last one with information tours, inspected more than 50 hotels, established contacts with host companies.
-Provide exceptional customer service to all clients.
-Process all reservation request, changes and cancellations received by phone or mail.
-Verify availability of room type and rate.

Education

Херсонский Державний Університет

Іноземна філологія, Херсон
Higher, from 2014 to 2018 (4 years)

Language proficiencies

English — advanced

Additional information

I am open to collaboration and opportunities, especially in the tourism industry. I am particularly interested in part-time employment, as our time zones may not align. For the best communication, please contact me via email.