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Work experience

Спеціаліст з перевезень

from 03.2023 to now (3 years)
Nestle Purina, Дистанційно (Транспорт, логістика)

- Review and resolve additional freight charges and billing disputes promptly.
- Process freight claims and collaborate with customer service to maintain high customer satisfaction.
- Ensure timely and accurate receipt, verification, and approval of load documentation and freight invoices.
- Collaborate with cross-functional teams to address operational challenges, leveraging data insights to streamline processes and drive continuous improvement.

Hard Skills:Freight & Billing Management, Invoice Verification & Processing, Freight Claims Handling, Documentation Control, Data Analysis & Reporting, Process Optimization, ERP/Accounting Software (SAP), Excel (VLOOKUP, PivotTables etc), Supply Chain & Logistics Operations.
Soft Skills:Attention to Detail, Problem-Solving, Analytical Thinking, Time Management, Communication & Collaboration, Customer Service Orientation, Multitasking, Adaptability, Teamwork

Chief Assistant

from 12.2015 to now (10 years 4 months)
Department of external relations of UGCC, Київ (Неприбуткові, благодійні та громадські організації)

- Organize and support high-level meetings between senior management and representatives of civil society and public figures.
- Provide comprehensive protocol and logistical support for delegation visits.
- Plan and coordinate visit programs for foreign delegations to the Patriarchal Curia.
- Manage inventory and oversee procurement of office supplies to ensure operational efficiency.
- Perform a wide range of administrative tasks to support daily organizational needs.

Hard Skills: Event & Meeting Coordination, Protocol and Diplomatic Support, Travel and Delegation Planning, Administrative Support, Office Supply Management, Scheduling & Calendar Management, Program Development for Official Visits, Stakeholder Engagement, Document Preparation & Record-Keeping
Soft Skills: Organizational Skills, Communication & Interpersonal Skills, Discretion and Professionalism, Cultural Sensitivity, Time Management, Multitasking, Problem-Solving, Attention to Detail, Adaptability

Secretary

from 03.2011 to 08.2013 (2 years 6 months)
Department of economical affairs of the UGCC, Львів (Неприбуткові, благодійні та громадські організації)

- Serve as a professional and approachable first point of contact in the Administration Office, ensuring positive communication with visitors and staff.
- Answer calls, relay important messages, and maintain smooth internal communication flow.
- Schedule and coordinate events, manage the meeting calendar, and ensure timely organization of administrative activities.
- Act as a liaison between executives, employees, and clients to support effective communication and collaboration.
- Monitor office supply levels, place timely orders, and maintain strong relationships with vendors to ensure consistent inventory and service quality.


Hard Skills: Front Office Management, Event and Meeting Coordination, Calendar & Schedule Management, Executive Support, Vendor Communication, Telephone & Message Handling, Inventory Control, Administrative Operations, Customer/Client Interaction
Soft Skills: Communication & Interpersonal Skills, Professionalism & Confidentiality, Multitasking & Prioritization, Organizational Skills, Problem-Solving, Attention to Detail, Customer Service Orientation, Proactive Approach, Team Collaboration

Education

Pontifical university of St. Thomas (Rome)

International relations, Рим
Higher, from 2013 to 2015 (2 years)

Ivan Franko Lviv national university

International relations, Львів
Higher, from 2008 to 2012 (4 years)

Ukrainian catholic university

Philosophy, Львів
Higher, from 2004 to 2009 (5 years)

Additional education and certificates

Business Analysis Essentials

2023, березень

Business analysis

2022, липень-вересень

Pre MBA-business

2023-2024

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• MS Access
• Communicability
• Google Docs
• Car driving
• Google
• MS Project
• Trello
• Google Drive
• Conducting presentations
• Multitasking
• Google Slides
• Slideshow
• Organising Meetings
• Managing Teams / Staff
• Organized and an attention to detail

Language proficiencies

• English — average
• Italian — above average
• Spanish — beginner
• Ukrainian — fluent