Contact information

The job seeker has entered a phone number , email and address.

You can get this candidate's contact information from https://www.work.ua/resumes/8668549/

Work experience

Customer Success Manager

from 12.2021 to now (3 years 8 months)
Moona, Вся Україна (Medical suplies)

Responsibilities:
- serve as the primary point of contact for new and existing customers;
- manage all post-sales activity and enterprise customers through strong
relationship-building, product knowledge, planning, and execution of the
bespoke customer success plan;
- ensure customer satisfaction that leads to annual renewals and contract
expansion;
- answer questions and facilitate data requests;
- act as the "voice of the customer" internally to represent customer needs and
wants;
- sustain business growth and profitability by maximizing value;
- analyze customer data to improve customer experience;
- evaluate and improve tutorials and other communication infrastructure.

Compliance officer / Support manager

from 09.2020 to 05.2022 (1 year 8 months)
Black Side, Київ (Brokerage company)

Responsibilities:
- fill in customer data in the CRM system;
- account verification, communication with account managers;
- write inquiries and letters;
- provide with a KYC report, customer support by email and by phone;
- resolve customer issues, complaints, and inquiries;
- prepare reports for senior management;
- review the work of colleagues when necessary to identify compliance issues;
- account risk management.

English Interpreter (remote)

from 10.2019 to 10.2020 (1 year)
Kharkiv Dream, Київ (Переклад та освіта)

Responsibilities:
- check translations of technical terms and terminology to ensure that they are
accurate and remain consistent throughout translation revisions;
- proofread, edit, and revise translated materials;
- read written materials such as legal documents, news reports, and rewrite
material into specified languages;
- follow ethical codes that protect the confidentiality of information.

Assistant Director

from 03.2018 to 07.2019 (1 year 4 months)
Strada Star,, Київ (Logistic company)

Responsibilities:
- plan business meetings, schedule travel arrangements;
- prepare necessary travel documents, book accommodation, provide a transfer;
- negotiate on behalf of the director;
- personnel administration;
- ensure the viability of the office;
- optimize administrative management;
- handle input documentation, draft letters, and prepare necessary documents,
plans, work reports;
- schedule the director’s day and week;
- accompany the director as an interpreter;
- organize conferences.

Reporting Analyst

from 07.2017 to 09.2018 (1 year 2 months)
Raiffeisen Bank Aval, Львів (Finance, banking, and insurance)

Responsibilities:
- acquire data from primary or secondary data sources and maintain databases
and data systems;
- identify, analyze, and interpret trends or patterns in complex data sets;
- develop, modify, maintain, and support custom reports;
- interpret data and analyze results;
- assist with the review, consolidation, and reduction of data discrepancies.

Chief Customer Service Specialist

from 01.2016 to 04.2017 (1 year 3 months)
Advertising agency "Reklamin", Львів (Marketing, advertising, and PR)

Responsibilities:
- supervise and manage the customer service team;
- train staff members to provide the highest standards of customer service;
- ensure that all company policies are followed;
- handle customer inquiries and resolve customer problems;
- interact with customers on a daily basis, respond to their questions, and guide
them to the appropriate service.

Education

Precarpathian University

Faculty of History, Politology and International Relations, Department of International Relations, Івано-Франківськ
Higher, from 2020 to 2022 (2 years)

The Dual Diploma Program participant.
GPA - 4.43 (ECTS scale).
Political analyst, Political scientist, Interpreter of English and French.

Lviv National University Ivan Franko

Department of International Relations and Diplomatic Service, Львів
Unfinished higher, from 2016 to 2020 (4 years)

Program Subject Area "International relations, social communication, and
regional studies".
GPA - 4.78 (ECTS scale). Expert in International Relations, Interpreter.

Additional education and certificates

English language courses, Tutor – Maslovska Victoria

2016 - 2017

Estonian language courses, Ivan Franko National University of Lviv

2017 - 2018

French language courses, Language school "Language Step"

2017 - 2018

Project participant AIESEC Global Volunteer, Pavia

2018

Trainee in the Department of Culture, Nationalities and Religions, Lviv Regional State Administration, Lviv

2018

"Caritas Ukraine", Lviv

2018

Kyiv Academy of Political Perspectives, Kyiv

2019

Trainee at the Honorary Consulate, Honorary Consulate of the Kingdom of the Netherlands, Lviv

2019

Blood donor, Project "I, Nina", Lviv, Kyiv

2019

"Action Diplomacy: Ukraine 2020", Kyiv

2020 - 2021

Ukrainian Students for Freedom, Kyiv

2020

Assistant to the First Vice-President of the Academy of Economic Sciences of Ukraine, Kyiv

2020

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• CRM
• Slack
• Google Drive
• Zoom
• Google
• Computer literacy
• Car driving
• Google Meet
• Airtable
• Customer Service Skills
• Strong Communication Skills
• Multitasking Skills
• Customer Success
• Problem Solving Skills
• Translation skills
• Ability to analyze
• Organizational skills

Language proficiencies

• Ukrainian — fluent
• English — advanced
• French — average

References

Andriy Hrynchuk

Andriy Hrynchuk

Honorary Consul of the Kingdom of the Netherlands in Lviv

Additional information

Civil status - married, no kids.
Without bad habits.

Typing speed - 50 WPM.
Ready for business trips.
With an international passport.