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Work experience

Customer support representative

from 02.2023 to 09.2023 (7 months)
NDA, Odesa (Government organizations)

complaints management
distribution
customer relations

Customer support representative

from 02.2023 to 08.2023 (6 months)
Hoopwireless, Remote (Telecommunications and networking)

Customer support
Zendesk Tickets

Sales agent - contract based

from 09.2022 to 01.2023 (4 months)
Altametrics, Remote (IT)

Sales - IT products

Customer support representative

from 05.2021 to 02.2022 (9 months)
NDA, Odesa (Consulting, accounting and auditing)

Client account management
consultancy
customer relations

Outbound sales manager

from 04.2019 to 02.2022 (2 years 10 months)
NDA, Odesa (Consulting, accounting and auditing)

Complaints and Customer relations

Outbound sales

Education

National University Odessa Law Academy

International Law and Justice, Odesa
Higher, from 2018 to 2022 (4 years)

Law degree.

мгу

Languages, Odesa
Higher, from 2015 to 2017 (2 years)

Russian and Ukrainian Languages

Additional education and certificates

Bocconi University, Italy Milan

1 year

Knowledge and skills

• Communicability
• Attentiveness
• Management of CRM
• Documentation management
• Team management
• Adaptability
• Leadership
• Honesty

Language proficiencies

• English — fluent
• Russian — average
• Italian — average
• Ukrainian — above average