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Олександра

Customer, Technical Support specialist (Implementation, BA)

Considering positions:
Customer, Technical Support specialist (Implementation, BA), Бізнес-аналітик, Аналітик, Системний аналітик, Маркетинг-аналітик, Інженер проєктів, Фахівець з впровадження, Системний інженер
Age:
36 years
City of residence:
Kharkiv
Ready to work:
Remote

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Oleksandra Rezvanova
[open contact info](look above in the "contact info" section)
Head of implementation department
/Business support analyst
/ Customer Support

Skills

Programming Languages/Technologies
• Documentation/Architecture Reports/Proposals
• XML (basic)
• Python (basic)
• HTML (basic)
• SQL (middle)
• FoxPro (middle)
• MySQL (basic)
• Oracle (basic)
• PostgreSQL (basic)
• BPML\UML\EPC (basic)
RDBMS
• MS SQL Server
• Sqldeveloper
Operating Systems
• Microsoft Windows

English
Speaking Level – Intermediate

Application/Web Servers
• IIS
• MS Office
• KOMPAS
• AutoCAD
• Adobe Photoshop
• networking/IT principles (TCP/IP, FTP)
• web (http/https) protocols
• Jira, Github, Confluence
Development Tools
• Microsoft Visio (basic)
• Swagger (basic)
Hardware
• Network technologies (basic)
• Different technological device

A5 Solutions
Project Description
Software development and consulting services, enterprise management system
Customer
Ukrainian
Involvement Duration
2 years
Project Role
Head of implementation department

Responsibilities
• Business support analysis
• Analysis of customer requests, development of new program modules based on customer requests (business analysis), documentation and description of new modules in confluence
• Functional testing of new modules and versions \ patches
• Knowledge sharing, coaching
• Requirements analysis and clarification, offer new solutions
• Code development \ editing
• Deployment scripts
• Product support and documentation maintenance (API exchange, instructions for users)
• Holding meetings with clients
• Trainings for clients
• Implementation of new projects
• Setting up the exchange process in CSV\DBA\Excel files from client database

Project Team Size
30 team members

Tools & Technologies
MS SQL Server, PostgreSQL, Jira, Confluence, Helpdesk, Outlook, Redmine

A5 Solutions
Project Description
Software development and consulting services, enterprise management system
Customer
Ukrainian
Involvement Duration
1 year
Project Role
Implementation engineer
Responsibilities
• Knowledge sharing, coaching
• Requirements analysis and clarification, offer new solutions
• Code development \ editing
• Functional testing
• Deployment scripts
• Product support and documentation maintenance (Web, DWH, PDA, instructions for users)
• Holding meetings with clients
• Trainings for clients
• Implementation of new projects
• Setting up the exchange process in CSV files from client database

Project Team Size
30 team members

Tools & Technologies
MS SQL Server, sqldeveloper (Oracle), Jira, Confluence , Helpdesk, Outlook, Redmine

ДП ІСС
Project Description
Technical support for the program on case management of special courts of Ukraine, DCA of Ukraine. Users access service through the website interface
Customer
Ukrainian company
Involvement Duration
2 years
Project Role
ACS Engineer
Responsibilities
• Technical support and administration of the court records management
• Technical support and administration of websites (Unified state register of court decisions, court sites)
• Setting up the transfer of cases from the database of courts to the court register
• Regulation of payment of the court fee through payment systems and banks, setting up the output of receipts
• Knowledge sharing, coaching
• Setting up and broadcasting video conferences of court sessions
• Setting up calculations for choosing a judge in cases (algorithms for calculating the choice of a judge, the inclusion of self-withdrawals of judges, days off, workload of judges)
• Setting up and implementing reports
• Testing
• Quick resolution of emerging issues across the country
Project Team Size
Over 30 members
Tools & Technologies
Their own programs on C++, Helpdesk

Parus UA
Project Description
Accounting program for reporting in accordance with the established laws of the country, the rules for submitting reports and printed forms. Employee payroll, personnel records, consolidation
Customer
Ukrainian\ Russian company
Involvement Duration
2 years, 4 months
Project Role
ACS Engineer
Responsibilities
• Technical support and administration of the accounting program, personnel, salary
• User training
• Work with customer databases (visiting the organization, processing user requests over the phone, connecting via remote access)
• Developing templates by FoxPro
• Editing reports in MS Excel
• Testing

Project Team Size
10-15 members
Tools & Technologies
FoxPro, MS Excel, Helpdesk

ШУ Покровське
Project Description
Leading coal mining company in Ukraine. Technical support and administration of the main accounting programs
Customer
Ukrainian company
Involvement Duration
2 years, 5 months
Project Role
Process Engineer
Responsibilities
• Technical support and administration of major accounting programs such as M.E.Doc, BEST ZVIT, LIGA:ZAKON, SABU, SAP ERP
• Working with database: my SQL, MS Access (closing periods for inventories and wages)
• Installation and configuration of office computer and office equipment
• Installation and configuration of office software, user training
• User training
Project Team Size
About 20 mebbers
Tools & Technologies
M.E.Doc, BEST ZVIT, LIGA:ZAKON, SABU, SAP ERP, my SQL, MS Access

Freelancer
Project Description
Drawing and graphic processing company
Customer
Ukrainian company
Involvement Duration
Over 13 years (not officially)
Project Role
Draftsman, copywriter
Responsibilities
Production of drawings for all industries of the country (iron and stone mining, construction, mechanics, landscaping)
Project Team Size
freelancer
Tools & Technologies
KOMPAS 3D, AutoCAD, Adobe Photoshop, Microsoft Visio

Education

Education

Specialist
State University of Informatics and Artificial Intelligence
Faculty of Modern Computer Information Technologies
Graduated in 2011

Higher secondary education
Secondary school №3
Graduated in 2006

Certificates

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