Hanna

HANNA YURCHENKO
Personal info Contact info:

Age: 36 (DOB 05/19/1989) Viber/WhatsApp/Telegram:
Location: Zhovti Vody [open contact info](look above in the "contact info" section)
(Dnipropetrovsk region, Ukraine)
E-mail: [open contact info](look above in the "contact info" section)

Profile Work Experience

Position: Sales & Customer Support
Manager Newton (Singapore-based events & education business):
Location: Remote April 2022 – March 2026
Sales Manager:
Relevant work experience: 4 years’
experience in customer communication,
• Handled high-volume client communications via
sales coordination, and support in the
WhatsApp/WATI, email, and CRM for holiday camps, birthday
education and events industry.
party and event bookings.

Hard Skills • Provided detailed consultations, helping customers choose
the most suitable products and services based on their
Strong written and verbal English preferences and budgets.
communication for sales and client • Followed up on leads and inquiries, maintaining a
interaction; consistent conversion rate and strong client satisfaction.
Data entry and lead tracking using CRM • Supported clients from first contact through post-event
Pipedrive; feedback ensuring a smooth, friendly and well-managed
Messaging via WhatsApp, email, and experience.
shared inboxes; • Resolved client concerns efficiently, collaborating with
Proficiency in Microsoft Office (Excel, operations and accounting teams.
Word) and Google Workspace; • Prepared and updated brochures, pricing files and product
Handling post-sale support and issue materials when needed.
resolution;
DONMET Autogenous Equipment Plant Ltd. (Ukrainian
Multitasking across customer chats, manufacturer of gas-welding equipment):
follow-ups, and admin tasks.
September 2016 – February 2022
Soft Skills
Translator / Manager for Foreign Economic Activities:
Сlient-oriented communication style;
• Handled import management, including supplier
Able to manage multiple conversations negotiations, purchase orders, and logistics coordination for
and requests efficiently; foreign trade agreements.
Ability to work independently and as •Coordinated cargo delivery and shipment control for
part of a remote team; international partners.
Proactive and self-motivated to improve •Negotiated terms of cooperation and compiled key foreign
processes and outcomes; trade documents.
Well-organized with a strong problem- •Managed marketing efforts by identifying potential
solving mindset and attention to detail. international partners, preparing commercial offers, and
communicating proposals.
Education
Self-employed
2015-2016: Kramatorsk Institute of 2011 – 2016
Economics and Humanities Freelance translator, English tutor:
Degree: Philologist, teacher
• Provided freelance translation services for technical and
2006–2011: Horlivka State Pedagogical commercial documents;
Institute of Foreign Languages
• Taught English as a second language to students in Ukraine.
Degree: Translator