Вікторія

VIKTORIIA LAPTA
Project Manager

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY EXPERIENCE
I'm a project manager with Project Manager Jun 2021 — Nov 2022
experience in CRM implementation Avivi.pro - Khmelnytsky, Ukraine
and operational project management.
Skilled in coordinating cross- • Communication with the client, gathering of requirements, regular updating,
functional teams, managing project creating reports of done work and time.
lifecycles, and ensuring on-time
• Discussion of tasks with developers, scheduling of working processes, and
delivery. Experienced in Bitrix24
and Salesforce, with strong conducting stand-ups.
communication, process control, and • Planning, setting of deadlines and risks, setting and assigning tasks to
financial tracking skills. I’m eager to programmers, and monitoring tasks.
learn new tools or technologies
• Maintenance of project documentation (creating commercial offers, invoices,
needed to deliver projects
successfully. SLA, SOW).
• Worked with CRM (Bitrix24), and according to the methodology of Waterfall
LANGUAGES and Kanban. Project management in Worksection.
English
Project Manager Oct 2022 — Current
Ukrainian
Aspect Montage Inc - Massachusetts, USA (Remote)

• Managed full-cycle residential installation projects (doors, windows) for
major U.S. retail partners.
• Reviewed project scope, pricing, and work orders to ensure accuracy and
feasibility.
• Coordinated scheduling between customers, installers, retail stores, and
subcontractor partners. Ensured material readiness and logistics prior to
installation.
• Oversaw permit application process, including documentation submission and
compliance follow-ups.
• Acted as the primary point of contact for escalations and post-installation
issues. Resolved on-site issues by coordinating between installers and store
representatives.
• Tracked project costs, installer payouts, and company profit margins using
Excel.
• Closed projects in internal systems and ensured accurate payment processing.

• Tracked project lifecycle, documentation, and job status within Salesforce.
EDUCATION
Khmelnitsky Humanitarian-Pedagogical Academy 2021 — 2024
Khmelnitsky | Master's Degree in Education

Completed a Master’s degree in Elementary Education and English Teaching,
with focus on communication, structured curriculum planning, psychology,
and classroom management. Built strong analytical, presentation, and
organizational skills.