Oti

CHIDERA GABRIELLA OTI
COIMBRA, PORTUGAL 3040-246 | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
Customer Service , Technical Support and sales Expert who identifies needs effectively solves problems .
Committed to providing high-quality customer care to create a positive experience , works under pressure
with motivated energetic nature.

EXPERIENCE
11/2022 to 03/2024 ONLINE BILLING REPRESENTATIVE
INSURANCE COMPANY - CHICAGO, USA
Spearheaded quality control of data entry system holding patient
registration , diagnoses and insurance card information .
Promoted continued accuracy by evaluating provider charges , including
dates of service ,procedures , level of care , patient identification and
provider signatures

12/2021 to 07/2022 Customer Sales Representative
TRUCK DISPATCHER TRAINING COMPANY - IVANO -FRANKIVSK, IVANO- FRANKIVSK
Achieved and Outperformed all departmental goals , including average
hold time ,calls per day and average call waiting .
Handling customer calls despite the degree of difficulty in a courteous and
business environment .
Providing excellent quality customer service and other duties as assigned .
Cultivated relationships with our customers by providing exemplery
customer service .
Provided accurate account management and follow -up based on
customer needs

03/2021 to 10/2021 CUSTOMER SERVICE REPRESENTATIVE
ONLINE CANADIAN PHARMACY - IVANO -FRANKIVSK , IVANO -FRANKIVSK
Worked with established customers to increase sales.
Followed up on Purchases , inquired about satisfaction and suggested
additional items or services .
Made on -site and off-site presentations demonstrating equpment .
Developed sales strategies that resulted in 10% sales increase in 2021

01/2020 to 01/2021 TECHNICAL SUPPORT
FBA COMPANY - KYIV, KYIV
To Provide technical Assistance and answers to users questions , assisting
users by troubleshooting problems with computer hardware or software.
To manage , maintain and repair IT Systems .

SKILLS
Application installations MS-Office
Communicative MS- Excel
Effective communicator Attentive
Customer service expert

EDUCATION
2024 Diploma of Higher Education: GENERAL MEDICINE
IVANO FRANKIVSK NATIONAL MEDICAL UNIVERSITY - IVANO FRANKIVSK
Graduated with a degree in General Medicine , majoring in Gyneacology
form ivano frankivsk Medical University in 2024

2016 Certificate of Higher Education: HIGH SCHOOL OR EQUIVALENT
TOFEK HIGH SCHOOL - LAGOS

HOBBIES AND INTERESTS
Reading
listening to Music
Traveling and experiencing different cultures
Physical Fitness activities like Yoga or running
Gardening or nature related activities