Вероніка

Veronika Burda [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
Quality Control Specialist
Responsible for monitoring, inspecting and Kyiv, Ukraine
proposing measures to correct or improve final
products in order to meet established quality
standards.

EDUCATION SKILLS
Bachelor of Portuguese and English Written & Oral Communication Skills
Translation and Interpreting
Kyiv Taras Shevchenko National University. Time Management & Multitasking
Institute of Philology Cultural Awareness & Intelligence
09/2018 - 06/2022, Ukraine
Analysis & Research Problem-solving skills

WORK EXPERIENCE
Customer Support Representative | LANGUAGES
SKY-CALL
Ukrainian Russian
09/2018 - 01/2020, Kyiv, Ukraine
Native or Bilingual Proficiency Native or Bilingual Proficiency
Achievements/Tasks
Integrated customer support in English and Portuguese. Portuguese English
(Brazilian\European) Full Professional Proficiency
Support of customers of foreign online stores at all Full Professional Proficiency
stages of the order.
Providing comfort and quick resolution of customer
issues.
Incoming / outgoing calls, work with clients' emails
communication with customers from all over the world

Customer Support Representative
Pin-Up, Kyiv
07/2020 - Present, Remote work
Gambling and betting
Achievements/Tasks
Incoming chat support for Brazilian, Portuguese and
Indian users.
Work to achieve high customer satisfaction rates by
providing excellent customer service.
Create plans to expand customer base.
Translation of site sections and templates from
Russian\Ukrainian to Portuguese and English.
Moderator of Telegram chats.
Managed employee training for new recruits.
Offered coninuous advice, guidance, and mentorship on
duties and best practices.

Quality Control Specialist
Pin-Up, Peru
08/2022 - Present, Remote work
Gambling and betting
Achievements/Tasks
Focusing on the accurate and efficient completion of all
assigned jobs for customer care agents.
Analyzed procedures to ensure the Company's policies.
Identified process and systems improvements,
participated in teams and coordinated ad hoc projects to
improve and support management.
Partook in product presentation improvement projects
mitigating customer complaints and improving
satisfaction.