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Maksym Pavliushyn
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv | [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY

Software Engineer with hands-on experience in backend development, machine learning, and VoIP
support infrastructure. Skilled in building web applications, integrating REST APIs, and designing
neural network models. Strong analytical mindset with proven experience in solving complex
technical cases in production environments.

SOFT SKILLS:
Fast learner and adaptive mindset | Client-oriented communication | Stress tolerance | Attention
to detail |Time management| Teamwork | Structured and logical approach to tasks | Critical
thinking
TECHNICAL SKILLS:
Programming: Python, JavaScript
Frameworks: Flask, Laravel, Node.js
Databases: MySQL, PostgreSQL (basic)

Tools: Git, Postman, Linux
Networking & VoIP: Asterisk (configs, logs), SIP routing, GSM gateways
WORK EXPERIENCE

Binotel IT Kyiv, Ukraine
Technical L2 Support Specialist July 2023 – Present

 Began career in inbound support (Top-5 performance ranking, 27%+ rated calls ratio)
 Promoted to L2 Technical Support, handling complex VoIP infrastructure cases
 Diagnosed and configured Asterisk call flows, SIP routing, GSM gateways, IP phones, and
telephony numbers
 Managed high-conflict B2B communications and successfully de-escalated negative cases
 Temporarily acted as team supervisor:
 Redesigned internal task distribution workflow
 Reduced filtered backlog from 160 to stable 90 active cases
 Improved workload balance across team members
EDUCATION

Igor Sikorsky Kyiv Polytechnic Institute Sep 2024 – Present
Master’s Degree in Software Engineering
Igor Sikorsky Kyiv Polytechnic Institute Sep 2020 – Jun 2024
Bachelor’s Degree in Software Engineering
 PROJECTS

Instagram Order Tracking Web Application Date: Feb – May 2024
Tech stack: PHP, Laravel, JavaScript, MySQL, HTML/CSS, Angular, Open Server Panel
Role: Full Stack Developer | Solo project (Bachelor’s Thesis)
Description: Web platform to track/manage Instagram orders. Sellers update status in real time;
buyers track orders. Targeted at microbusinesses on social platforms.
Voice-Controlled Movie Recommendation Assistant Date: Nov – Dec 2025
Tech stack: Node.js, Angular, JavaScript, REST API, Google Custom Search API, HTML/CSS, Blender
(3D Animation), Llama3
Role: Full Stack Developer (Client + Server Logic) | Team: 4 people
Description: Developed a cross-functional assistant for searching and recommending movies via
natural voice commands. Integrated STT, TTS, 3D avatar, and smart search logic for a seamless
interactive experience.