Ірина

Iryna Chuchmay

BS IR Specialist

Summary of Qualifications

Briefly describe your professional background and skills relevant to this position.
TIPS:
Total experience in years/months. This duration should be equal to total duration of the projects in the Experience section.
Types of applications that you have worked on (web, mobile, integration, desktop, embedded, database, business intelligence).
Main technologies.
Methodologies (Scrum, etc.).
Software development life cycle (SDLC) (working with requirements, architecture, design, coding, testing, debugging, building, deploying, publishing).
Impressive architecture attributes on some projects if any (high loaded, scalable, secured, available, reliable, etc.).
Interests in IT.
Personal qualities (good team player, good communication skills, love to learn new, etc.).

Skills

Programming Languages/Technologies
Technical Documentation
Operating Systems
Microsoft Windows

Experience

call center

Project Description
Providing call center support services for SalesWorks Enterprise users.
Customer
CIS FMCG Companies (20+)
Involvement Duration
2 years
Project Role
call center Specialist

Responsibilities
Request registration and user consultation
Project Team Size
3-10 team members
Tools & Technologies
SalesWorks Enterprise, OTRS, MS Office.

Help Desk
Project Description
Providing call center and first-line support services for SalesWorks Enterprise users.
Customer
CIS FMCG Companies (20+)
Involvement Duration
2 years
Project Role
Help Desk Specialist
Responsibilities
Providing technical assistance and support related to SalesWorks Enterprise Software (SWE);
Request registration and user consultation;
Key generation;
Software bug playback on mobile devices.
Project Team Size
3-10 team members
Tools & Technologies
SalesWorks Enterprise, Test tracker, AQdevTeam, OTRS,Key generator, MS Office.

First- line specialist
Project Description
Providing call center and first-line support services for SalesWorks Enterprise users.
Customer
CIS FMCG Companies (20+)
Involvement Duration
1 year
Project Role
First- line specialist
Responsibilities
Providing technical assistance and support related to SalesWorks Enterprise Software (SWE);
Software bug playback on mobile devices.
user consultation
Project Team Size
3-10 team members
Tools & Technologies
SalesWorks Enterprise, OTRS, MS Office.

Implementation Servise
Project Description
Implementation of the SalesWorks Enterprise (SWE) system at the distributor, advising the responsible IT specialist on writing the exchange interface between SWE
and the distributor's accounting system, verifying the correctness of the file structure and data quality, training of key users and sales team.
Customer
CIS FMCG Companies (20+)
Involvement Duration
1 year
Project Role
Implementation specialist
Responsibilities
Implementation of the SalesWorks Enterprise (SWE) system at the distributor, advising the responsible IT specialist on writing the exchange interface between SWE
and the distributor's accounting system, verifying the correctness of the file structure and data quality, training of key users and sales team.
Project Team Size
3-10 team members
Tools & Technologies
SalesWorks Enterprise, Youtrack, Redmine, SQL (basic knowledge), MS Office

IR Specialist
Project Description
Training the neural network to recognize new SKUs and retrain poorly recognized ones;
User support - assistance to merchandisers when working with the IR functionality, through the provided consultations, solving problems in the program, system speed, etc.;
Monthly quality control of service work (compliance with Service KPI).

Customer

Involvement Duration
1,5 year
Project Role
IR Specialist
Responsibilities
Training the neural network
business correspondence
communication with clients and PM
QualityCheck

Project Team Size
3-10 team members
Tools & Technologies
Bitool, Outlook, LabelMe

Education

Specialist
Ivan Franko National University of Lviv
geography faculty
manager of environmental protection and nature protection
Graduated in 2008
Complete general secondary education
Secondary School №21 of the city of Lviv
Graduated in 2003