Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/8979910/

Work experience

Customer support representative

from 05.2022 to 04.2023 (11 months)
bozmanfix appliance repair, All Ukraine (Auto business and auto service)

- Answered customer inquiries and resolved issues via phone, email, and chat.
- Scheduled and coordinated repair appointments with technicians.
- Processed service requests and managed customer accounts.
- Collaborated with internal teams to ensure efficient service delivery.
- Maintained a positive attitude and professionalism in all customer interactions.

Sales and Customer Success Manager (REMOTE)

from 12.2021 to 07.2024 (2 years 7 months)
HEUX BEAUTY, Kharkov (Beauty, fitness, sports)

H3UX
As the Sales and Customer Success Manager at Heux Beauty, I played a key role in driving customer satisfaction, managing product sales, and refining our customer support processes. My responsibilities focused on maintaining strong client relationships, increasing product engagement, and ensuring smooth sales operations.

Key Responsibilities and Achievements:
Customer Success & Retention: Actively engaged with clients to understand their needs, offering product recommendations, troubleshooting issues, and delivering exceptional service that increased customer loyalty. My commitment to understanding our clients allowed me to maintain an above-average customer retention rate.

Sales Strategy & Growth: Developed and implemented sales strategies that aligned with Heux Beauty’s goals, leading to an increase in revenue year-over-year. By analyzing market trends and customer feedback, I identified opportunities for new product launches and helped adjust our approach to align with customer preferences.

Product Development & Market Research: Collaborated closely with our product development team, relaying customer feedback on product performance and preferences. This helped optimize our product offerings and launch new items, such as the successful 'Strawfetti' Shea Butter line.

Process Improvement: Enhanced customer service workflows by establishing new protocols that reduced response time and improved overall customer experience. I also provided hands-on training to our customer service staff, fostering a client-focused approach within the team.

Social Media & Content Collaboration: Coordinated with the marketing team to create engaging content that highlighted our products' benefits, increasing our online presence and customer engagement across social media platforms like Instagram and TikTok.

Through these efforts, I contributed to a stronger brand reputation and lasting relationships with Heux Beauty’s clients. My role helped refine our customer engagement strategies, increased sales performance, and provided a customer-centric approach that laid the foundation for ongoing business growth.

Broker (REMOTE)

from 06.2021 to 03.2022 (9 months)
Sure way Transportation, Dnipro (Transportation and logistics)

- Provided PO trailers (towaway and loadout) to carriers meeting customer requirements.
- Managed client and carrier communications, ensuring smooth logistical operations.
- Utilized problem-solving skills to handle logistical challenges efficiently.

Account manager (REMOTE)

from 03.2019 to 04.2021 (2 years 1 month)
LV GROW MARKET, Kyiv (Finance, banking, and insurance)

Managed Client Relationships: Built and maintained strong client relationships, providing
tailored support and advice to meet their trading goals.
- Drove Sales and Business Growth: Expanded the client base and increased revenue by
identifying new opportunities and offering customized trading strategies.
- Conducted Market Analysis: Monitored forex market trends, provided actionable insights,
and prepared performance reports.
- Delivered Excellent Customer Support: Addressed client inquiries and resolved issues
efficiently, ensuring high satisfaction and loyalty.
Gained valuable experience in client management, sales, and market analysis, with a deep
understanding of the forex trading industry.

Education

Dnipro medical institute of traditional and non traditional medicine

Medicine and surgery, Dnipro
Higher, from 2019 to 2022 (3 years)

Kursk state medical university

General medicine, Kursk
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Ability to work in multitasking mode
• Receiving incoming calls
• Management of CRM
• Lead generation
• Conflict resolution
• Development of sales strategy
• Conducting negotiations
• Time management
• Management of social networks
• Development of new types of products
• Typing proficiency
• Strategic thinking
• Conflict settlement

Language proficiencies

• English — advanced
• Russian — average

References

• Megan Smith

  Megan Smith

  Recruiter, Bozmanfix

  Contact details are hidden

• Wembie

  Wembie

  Recruiter, H3UX

  Contact details are hidden

Additional information

- Open to continuous learning and professional development.
- Strong adaptability and problem-solving skills.
- Proven ability to exceed sales targets and build strong client relationships.
- Customer Success and Sales Manager with over two years of hands-on experience driving client satisfaction, sales growth, and brand loyalty at Heux Beauty. Passionate about understanding customer needs and crafting solutions that align with business goals, I specialize in boosting customer retention, optimizing sales strategies, and enhancing product value through direct client engagement.

* Customer Retention & Growth: Achieved a 20% increase in annual revenue by refining client engagement and implementing customer retention strategies, consistently maintaining a 90%+ customer satisfaction rate.
* Successful Product Launches: Spearheaded the launch of the ‘Strawfetti’ line, driving a 30% rise in new customer acquisitions and broadening Heux Beauty’s market presence.
* Process Improvements: Developed and streamlined customer service workflows, cutting response time by 30% and ensuring a seamless customer experience.
* Team Leadership: Trained and mentored a team of three customer service associates, enhancing productivity and promoting a client-centered approach.
* CRM & Project Management: Proficient in CRM tools like Salesforce and Zoho CRM, with experience using project management tools to track sales progress and optimize workflows.

Skills & Tools

Industry Expertise: B2C sales, market analysis, customer journey mapping, and product lifecycle management
Core Skills: Customer retention, sales strategy, data analysis, cross-functional collaboration, relationship building


Telegram @joyce_zhk
EMAIL - [open contact info](look above in the "contact info" section)
Direct Phone - [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)