Contact information

The job seeker has entered a email.

You can get this candidate's contact information from https://www.work.ua/resumes/9016057/

Work experience

KYC Specialist

from 05.2023 to 06.2023 (1 month)
PayDo, Інші країни (Фінанси, банки, страхування)

-Conducted thorough customer due diligence checks to ensure compliance with KYC regulations.
- Verified and validated customer identities, documents, and information.
- Collaborated with cross-functional teams to resolve KYC-related issues promptly.
- Implemented streamlined processes to improve efficiency and reduce turnaround time.
- Assisted in developing and implementing KYC policies and procedures.
- Conducted risk assessments and identified potential fraudulent activities.
- Maintained accurate and up-to-date records of KYC activities and documentation.
- Provided excellent customer service by addressing queries and concerns regarding KYC requirements.

AML Analyst

from 03.2022 to 08.2022 (5 months)
OnlyFans, Дистанційно (IT)

- Conducted thorough customer due diligence and enhanced due diligence to identify potential fraud and money laundering risks.
- Utilized various analytical tools and techniques, including data analysis and trend analysis, to detect and prevent fraudulent activity.
- Investigated suspicious transactions and customer activities, and escalated cases to appropriate parties when necessary.
- Worked closely with internal stakeholders, including compliance, risk, and operations, to ensure compliance with regulatory requirements and mitigate fraud risks.
- Provided guidance and training to other team members on fraud detection and prevention.
- Participated in internal and external audits and provided support to auditors in reviewing fraud cases and documentation.

KYC Analyst

from 02.2020 to 03.2022 (2 years 1 month)
OnlyFans, Дистанційно (IT)

- Conducted customer due diligence, enhanced due diligence, and ongoing monitoring of customer accounts in accordance with regulatory requirements and internal policies and procedures.
- Verified customer identification documents, assessed customer risk profiles, and monitored transactions for suspicious activity.
- Collaborated with internal stakeholders, including compliance, legal, and operations, to ensure compliance with regulatory requirements and mitigate risks.
- Provided guidance and training to other team members on KYC processes and procedures.
- Conducted periodic reviews of customer accounts and made recommendations for risk rating changes based on customer behavior and transaction patterns.
- Participated in internal and external audits and provided support to auditors in reviewing KYC files and documentation.

Technical Support Agent

from 01.2018 to 11.2019 (1 year 10 months)
Red Star Casino, Київ (Послуги для населення та бізнесу)

- Provided technical assistance and customer support to online casino players via phone, email, and live chat.
- Troubleshot and resolved technical issues related to casino software, games, and account management.
- Escalated complex issues to the appropriate department and followed up with customers to ensure satisfactory resolution.
- Communicated proactively with customers regarding known issues and service outages.
- Maintained accurate records of customer interactions and technical issues using the company's ticketing system.
- Collaborated with the IT and software development teams to identify and resolve technical issues and bugs.
- Assisted in developing and updating technical support knowledge base articles and user guides.

Education

НТУ

Економіка та право, Юрист, Київ
Higher, from 2013 to 2019 (6 years)