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Work experience

Sales team lead

from 05.2023 to now (2 years 3 months)
Brainstack, Дистанційно (IT)

As Team Lead of 2 Sales teams my responsibilities: - Sales team management (charts, timesheets, bonuses); Coaching on key performance indicators (KPIs) for agents; Responsibility for escalation policy from the sales team's side; Delivering updates to agents and management wiki; Monitoring discipline and performance within the team; Conducting team meetings and 1:1s; Supporting newcomers during onboarding and probationary period; Collecting statistics (daily, weekly, monthly indicators, and indicators for performance review); Reviewing and organizing existing documentation of the sales team. Updating the documentation based on the review results. Analyzing existing KPIs and working with low performers in accordance with established goals. Onboarding agents into their positions.

QA manager

from 01.2023 to now (2 years 7 months)
Brainstack, Дистанційно (IT)

Product owner

from 09.2021 to now (3 years 11 months)
Investment group, Львів (IT)

Head of sales

from 09.2021 to 04.2022 (7 months)
Investment group, Львів (IT)

Sales agent

from 09.2021 to 12.2021 (3 months)
Investment group, Львів (Finance, banking, and insurance)

Dispatcher(CSR)

from 09.2021 to 10.2022 (1 year 1 month)
Millhouse, Львів (Transportation and logistics)

Key Account manager

from 09.2018 to 06.2021 (2 years 9 months)
Wow 24/7, Львів (IT)

Education

ЛНУ ім. Франка

Англійська філологія, Львів
Higher, from 2017 to 2021 (4 years)

Language proficiencies

• English — fluent
• German — above average
• Ukrainian — fluent
• French — beginner