Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9054055/

Work experience

Customer support representative

from 05.2024 to 01.2025 (8 months)
Everhelp, Дистанційно (Телекомунікації, зв'язок)

Let me describe some responsibilities that I had:
1) Responding to customer inquiries via email, chat, and phone calls
2) Providing accurate information about our products
3) Interactions in CRM systems
and Zendesk

Talking about achievements, I would like to mention some points:
1) Improved customer satisfaction rating
2) Reduced average response time
3) Trained and mentored new team members, improving overall team performance

English Tutor

from 10.2021 to 04.2022 (6 months)
English Tutor, Toronto (Tutor)

I was working as an english tutor for a boy for 7 months

Call Operator

from 06.2021 to 09.2021 (3 months)
Call Centre

Education

SWPS in Poland

Psychology, Wroclaw
Unfinished higher, from 2022 to 2025 (3 years)

I am studying psychology in SWPS university in Poland. My program is fully in English. My English level - Upper Inermediate (B2)

Humber College in Canada

Design Foundation, Toronto
Higher, from 2020 to 2021 (1 year)

I have been studying and living in Canada for 1 year. Have great level in Academic and Casual english lenguage

Knowledge and skills

• Great speaking and writing skills
• Great team player
• Politeness
• Work with clients
• Responsibility
• Organizational skills
• Communicability
• Conflict settlement
• Адаптивність
• Zendesk
• Solidgate
• ChicControl
• Iterable
• Night Shift
• English - C1
• CRM system

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — fluent