Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9103157/?puid=1660976

Work experience

Customer success manager

from 06.2024 to now (1 year 11 months)
GotYourBackSupport, Remote (IT)

-Process incoming calls, messages in the chat (warm database)
-Collaborate with other teams to address and resolve complex customer issues.
-Advanced to Team Lead role after consistently exceeding performance targets and demonstrating strong leadership capabilities.

Customer Service Agent / Account Manager

from 03.2022 to 02.2024 (2 years)
Casinonic Casino, Other countries (Telecommunications and networking)

-My tasks included communicating with clients through emails and phone calls, offering them bonuses and other promotions. Additionally, I adeptly managed and resolved any challenges or concerns encountered by clients during their interactions with our platform.
-Successfully implemented targeted marketing strategies, resulting in a 20% increase in player engagement and a subsequent boost in overall revenue.
-Resolved complex player issues promptly and effectively, maintaining a 98% customer satisfaction rate and bolstering the casino's reputation for exceptional customer service.

Customer Support Representative

from 06.2020 to 02.2022 (1 year 9 months)
WeGotLites, New York (Retail)

-My daily tasks were to respond and handle customer complaints & inquiries via email and telephone as well as placing on-the-phone orders with customers.
- Maintained above 95% customer satisfaction rate across marketplaces such as Amazon, Houzz, Discount Bandit, Ebay etc.
- Multiple positive Google reviews from happy customers for professionally handled situations under the americalized name Hugo. M.

Dispatcher (Part Time)

from 02.2020 to 05.2020 (4 months)
Repair Portal, Other countries (Transportation and logistics)

-Worked with clients to track and process orders concering electrical repairs, implemented the use of CRM to store and manage client database .
-Monitored and updated the status of repair orders in the CRM system, ensuring treal time information for both clients and internal teams.
-Collaborated with the repair team to ensure timely and accurate completion of electrical repair orders.

English teacher (Part time)

from 08.2019 to 07.2021 (2 years)
Brooklyn English Language School, Vinnytsia (Education and science)

-Incredible spoken language improvement observed in all of my students thanks to my active and inclusive teaching methods.
-100% Student Continuity.

Senior Procurement Agent / Sales Representative

from 05.2018 to 02.2020 (1 year 10 months)
BroadLink Global Limited, Other countries (Wholesale, distribution, imports, and exports)

- My tasks were to handle customer interactions daily, giving detailed, personalized & friendly service to ensure customer satisfaction and retention.
- Exceeded annual sales targets consistently, achieving a 25% revenue increase within the first year.

Education

Python Fullstack Developer Bootcamp

(Django), Other countries
Higher, from 2023 to 2023 (less than 1 year)

It's an intensive course designed to equip learners with the skills needed to excel as a full-stack developer using Phyton programming language.

From 07/2023 - 11/2023

Vinnytsia National Medical Univeristy

MScPharm, Vinnytsia
Higher, from 2019 to 2024 (5 years)

Knowledge and skills

• Expert Verbal and written communication
• Management of CRM
• Analytical thinking
• Technical literacy
• Zendesk
• Time management
• Strategic planning
• MS Excel
• MS PowerPoint
• MS Word
• Knowledge of sales techniques
• Ability to work in multitasking mode
• Interpersonal Skills

Language proficiencies

• English — fluent
• Ukrainian — advanced

Additional information

PERSONAL PROJECTS
FaceBook Marketing Campaign (11/2022 - 03/2023)
I executed a successful social media marketing campaign for a gym
located in New York City. The primary aim was to increase
membership and enhance the gym's social media footprint within
the city which was a success.

Social Media Management Campaign
(10/2022 - 05/2023)
I executed a social media management campaign for a local
restaurant in Abuja, Nigeria. The primary aim was to create a solid
social media identity for the restaurant and enhance its digital
footprint within the city .
Ability to remain calm under pressure


INTERESTS

Socializing / Communicating, Trading, Photography, Digital Marketing, Video Editing, Coding.

CONTACTS -
Email Address : [open contact info](look above in the "contact info" section)
Telegram : @ExecUgo / [open contact info](look above in the "contact info" section)
Viber : [open contact info](look above in the "contact info" section)
Whatsapp : [open contact info](look above in the "contact info" section)