Yana

YANA DOTSENKO
Wroclaw Ukrainian

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

https://www.linkedin.com
/in/yana-dosenko-29085b3a3

PROFESSIONAL Meticulous professional with expertise in Amadeus (GDS), SAMO, and 1C,
SUMMARY enhanced by strong proficiency in reservation and back-office systems.

WORK HISTORY COMMERCIAL MANAGER, 11/2022 - current
Join UP! Poland, Wroclaw, Poland
• Develop and manage destination products in cooperation with international
dmcs, hotel chains, and local suppliers
• Analyze product performance and profitability across multiple source markets
(Poland, Bulgaria, Romania, Moldova, Baltic Markets, Ukraine)
• Adapt pricing strategies and offers based on market demand, seasonality, and
sales dynamics
• Improve and expand destinations including Albania, Portugal, Dominican
Republic, and Mexico
• Conduct hotel and accommodation contracting, negotiating rates,
conditions, allotments, and special offers
• Identify opportunities to optimize margins through improved contracting and
product structure
• Prepare and evaluate B2B quotations and customized destination offers
• Act as a key liaison between tour operators, dmcs, hotels, and airlines, aligning
market needs with destination capabilities
• Support sales and marketing teams with destination expertise and commercial
insights
• Cooperate with partners in a multicultural international environment, including
long-haul destinations

CUSTOMER SUPPORT AGENT, 05/2021 - 10/2022
Qatar Airways, Wroclaw, Poland
• Provided customer support for international passengers via phone and email
• Worked daily with Amadeus GDS
• Managed ticket reissues, voluntary changes, refunds, and ancillary services
• Resolved complex and irregular travel cases
• Gained strong understanding of global airline operations and travel logistics

PRODUCT MANAGER, 01/2017 - 01/2021
Travel Professional Group (TPG), Kiev, Ukraine
• Developed and managed international destinations in cooperation with DMCs,
hotels, and transport companies
 • Key destinations: Albania, Dominican Republic, Mexico, Slovakia, Slovenia
• Built and maintained long-term partnerships with DMCs and accommodation
providers
• Negotiated competitive hotel rates, special offers, and exclusive conditions
• Cooperated with marketing teams on destination promotion and market
activities
• Monitored market trends and adapted products to demand and seasonality

RESERVATION MANAGER, 01/2015 - 01/2017
Travel Professional Group
• Managed reservations and operational communication with international
DMCs
• Calculated and customized individual travel packages
• Booked hotels and airline tickets (Turkish Airlines, Qatar Airways, Lufthansa, etc.)
• Issued invoices and handled rebookings and operational issues
• Supported travel agents with complex booking cases

RESERVATION MANAGER, 10/2012 - 03/2014
More Tours, Kremenchuch, Ukraine, Ukraine
• Consulted clients and created tailored travel solutions
• Booked tours, hotels, and airline tickets
• Provided visa assistance and full travel support
• Built long-term client relationships
• Monitored competitor activities for benchmarking hotel services and pricing
strategy.
• Maintained excellent communication with guests prior to arrival for smooth
check-in process.
• Addressed customer complaints, resulting in increased loyalty and repeat
bookings.

LANGUAGES Ukrainian Russian

Native Native

English Italian

Fluent Elementary

SKILLS • Amadeus (GDS) • Reservation & back-office systems
• SAMO • MS Excel
• 1C • MS Word

EDUCATION Kharkiv National Pedagogical University, 06/2012
Master's Degree: English and Italian Philology and Literature