Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9172160/

Work experience

Customer Service/ Sales Manager

from 02.2023 to 09.2023 (7 months)
GetCarrier LLC, Remote (Auto business and auto service)

* Assisted customers with product and services inquiries, order placements and returns, providing accurate and detailed information.
* Investigated and resolved customer complaints regarding billing issues, shipping delays, and product defects.
* Collaborated with warehouse and logistics team to ensure timely delivery of orders and resolve any shipping-related issues,
* Developed and maintained a strong knowledge base of products, policies and procedures to provide accurate and efficient support.
* Identified opportunities for process improvements and suggested solutions to enhance customer service efficiency.
* Received multiple commendations from the management for maintaining a high customer satisfaction rate.

Customer Service Representative

from 08.2019 to 04.2021 (1 year 8 months)
AT&T Inc. Seattle, Seattle (Telecommunications and networking)

* Maintained up to date knowledge of products and services
* Handled customer calls and responded to queries about services, products, malfunctions, promotions and billing.
* Worked to address all customers concerns in an effective and timely manner.
* Developed successfully tactics to sell products and services to customers.

Education

University of Seattle

Bachelor of Communications, Seattle
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

Helpdesk Certification

Hubspot Academy

Customer Success and Account Health Checks( The Call Centre School)

6months

Knowledge and skills

• Interpersonal Relations
• Time management
• Business com
• Ability to work in multitasking mode
• Problem solving
• Conducting online chats
• Fast typing
• Management of CRM
• The first line of support
• Punctuality
• Receiving incoming calls
• Data Entry Skills
• Microso
• Micros

Language proficiencies

• English — fluent
• Russian — average
• Ukrainian — average

Additional information

Telegram handle
@Peter_Mercy
Whatsapp
[open contact info](look above in the "contact info" section)