Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9253936/

Work experience

Customer Support Specialist

from 04.2025 to 02.2026 (11 months)
Mythical Games, Дистанційно (IT)

Mythical Games is a next-generation gaming company that builds player-owned economies in partnership with leading game developers and publishers, alongside its own portfolio of titles including FIFA Rivals, NFL Rivals, Pudgy Party, and Blankos Block Party.

Tools & Platforms:
• Zendesk
• Jira
• Slack
• Admin Panels

Responsibilities:
• Provided high-quality customer support to players via Zendesk
• Resolved account, gameplay, technical, and in-game issues efficiently
• Assisted players with NFT-related assets, marketplace transactions, and player-owned economy features
• Investigated bugs and reported technical issues to internal teams
• Escalated complex cases to developers and collaborated with cross-functional teams
• Maintained high customer satisfaction while handling a large volume of tickets
• Contributed to improving internal knowledge base and support processes

Customer Support Specialist

from 04.2022 to 03.2025 (3 years)
Seafair, Дистанційно (Пошук персоналу, HR)

Seafair is a tech startup helping shipping companies manage data and recruit seafarers (employees who work on vessels), a $60B market annually. Investors include General Catalyst, FJ Labs, Firstminute capital, Speedinvest, TA Ventures.

• Leveraged cutting-edge technologies and consulting best practices to enhance customer service, ensuring an exceptional experience for candidates seeking new job opportunities.
• Managed mailing lists and outreach campaigns on social networks, prepared targeted email campaigns, facilitated recruitment processes, and handled job postings.
• Conducted competitor research and compiled analytical reports to optimize recruitment strategies.
• Proficient in Microsoft Office, HubSpot, Front, and Wati for data management and communication.
• Provided training and mentorship to junior employees.
• Processed and analyzed incoming leads to improve engagement and conversion rates.
• Monitored online content to ensure compliance with established guidelines and quality standards.
• Assisted in product development by incorporating user feedback and implementing positive changes.
• Collected and analyzed user feedback to identify and address potential issues.
• Experienced in efficiently working with databases, including systematic data entry, updates, and verification, ensuring accuracy, relevance, and compliance with established standards.
* I have a recommendation letter from Seafair Co-founder and CEO Agapitos Diakogiannis, which I can provide upon request.

Customer Support Agent

from 09.2021 to 02.2022 (6 months)
Wizz Air, Полтава (Телекомунікації, зв'язок)

Delivered customer support via chat, email, and phone; assisted with bookings, changes, cancellations, refunds, and ancillary services; handled disruptions, delays, and special requests with a calm, customer-focused approach; explained fare rules, baggage policies, and travel requirements; documented interactions accurately and followed compliance standards; collaborated with internal teams to resolve complex cases; maintained high service quality in a fast-paced, high-volume environment.

Education

Poltava State Agrarian University

Bachelor of Arts - Poltava State Agrarian University | Specialization 035.041 Germanic languages and literatures (including translation), primary English, Полтава
Higher, from 2020 to 2024 (4 years)

Leveraged linguistic expertise to master complex communication patterns and cross-cultural nuances; developed advanced analytical skills through the study of language evolution and structured translation; applied professional-grade English communication skills to resolve user issues in global environments.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Gemini
• Користувач ChatGPT
• Microsoft 365
• Wati
• Zendesk
• HubSpot
• Confluence
• Jira
• Understandability
• Data management

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner

References

• Agapitos Diakogiannis

  Agapitos Diakogiannis

  Co-founder and CEO, Seafair

  Contact details are hidden

• Evgeniy Semchuk

  Evgeniy Semchuk

  Customer Support Team Lead, Mythical Games

  Contact details are hidden