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Tech support manager

Considering positions: Tech support manager, IT-спеціаліст, Technical support specialist
Age: 31 years
City of residence: Kyiv
Ready to work: Remote
Considering positions:
Tech support manager, IT-спеціаліст, Technical support specialist
Age:
31 years
City of residence:
Kyiv
Ready to work:
Remote

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ROSTYSLAV Education
SHARAVARA
Dnipropetrovsk State Academy of Finance Aug 2012 - Jun 2014
Bachelor in Finance and Credit, Dnipro

Employment
Personal details
ROSTYSLAV SHARAVARA Financial assistant Aug 2014 - Feb 2016
PrivatBank Commercial Bank, Zaporizhzhia
Assisted in the preparation and reconciliation of financial statements and
[open contact info](look above in the "contact info" section)
reports to ensure accuracy and compliance.
Processed invoices, expense reports, and payment transactions while
[open contact info](look above in the "contact info" section) maintaining detailed records.
Supported budget tracking and monitoring activities to optimize financial
Częstochowa performance.

December 22, 1994 Contact centre operator Aug 2016 - Mar 2017
Planeta Kino, Kyiv
Handled incoming customer calls efficiently, providing timely and accurate
B
information to resolve inquiries and issues.
Managed customer accounts and updated contact information to maintain
accurate records in the CRM system.
Languages Escalated complex or unresolved issues to appropriate departments while
ensuring follow-up and customer satisfaction.
Англійська
E-commerce assistant Mar 2018 - Dec 2018
Польська EVO.Company, Kyiv
Managed product listings and inventory updates on e-commerce platforms to
Іспанська ensure accurate and attractive presentation.
Processed customer orders, returns, and refunds promptly, maintaining high
customer satisfaction levels.
Assisted in coordinating promotional campaigns and online marketing
activities to drive sales growth.

Production worker Jan 2019 - Feb 2021
WIKO Klebetechnik Sp. z o.o., Częstochowa
Operated and maintained production machinery to ensure efficient
manufacturing processes and minimized downtime.
Monitored product quality throughout the production line, identifying and
addressing defects promptly to maintain high standards.
Collaborated with team members to meet daily production targets, ensuring
timely completion of orders and adherence to safety guidelines.

Full-stack javascript developer Feb 2021 - Feb 2022
Dev.Pro
Developed and maintained responsive user interfaces using HTML, CSS, and
JavaScript to enhance user experience on web applications.
Implemented front-end frameworks such as React.js to build dynamic and
interactive web components.
Integrated RESTful APIs to fetch and display dynamic data within the front-
end application.

Serviceman Feb 2022 - Jan 2026
AFU
Service in the Armed Forces of Ukraine

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