Adeyemi

OJO, ADEYEMI SAMSON
Email: [open contact info](look above in the "contact info" section) || Location: Lagos, Nigeria
Mobile No: 08133929356 || LinkedIn: Ojo Adeyemi

CAREER OBJECTIVE
Results-driven technical professional with a deep-rooted passion for technology and a proven track record in delivering innovative solutions. Experienced in Technical Support and troubleshooting, I possess a strong analytical mindset and excel at providing creative solutions for complex technical issues. With expertise in software development, data analytics, infrastructure support, and user experience design, I translate business needs into practical realities.

PERSONAL PROFILE
• Self-motivated technical person, with deep-rooted passion for technology, in-depth knowledge, and hands-on experience. Resilient and proven record of achievement in technical support with the ability to maintain considerable high level of performance in any tasks undertaken the IT sector.
• Highly proficient in providing creative solutions for both Technical issues and readily able to troubleshoot internal software and hardware malfunctions.
• A good team player with excellent collaboration skills and strong analytical mind-set; I also possess good time management skill with good planning and organizing skill.
• Great passion for teaching and imparting lives.

PERSONAL SKILLS & ABILITIES

• Enterprise Monitoring, Feature Integration, Ansible, Terraform, Kubernetes, Docker, Linux Server, SQL, Infrastructure Support, AWS, CI/DI, SiteScope, APM, OBM, Azure DevOps, Jenkins, GitHub, Database Management and PowerBi, PostgreSQL, MySQL, FreeBSD and Microsoft 365 skills.
• Problem Analysis, System Hardware and Software Support, Monitoring and Troubleshooting.

PROFESSIONAL EXPERIENCE

UPWORK
Upwork is the world's largest freelance talent marketplace. Our vision is to connect businesses with great talent faster than ever before.

POSITION: Site Reliability Engineer (Contractor - Microsoft Project)
May 2023 – Till Date
Job Function:
• Design, develop, and deliver the required software engineering to serve and protect O365 government clouds
• Own deployment, availability, reliability, performance and customer escalation targets for sovereign environments
• Proactively identify and reduce issues through design, testing, and implementation of software-based solutions
• Collaborate with Engineering and Program Management partners to translate customer, business, and technical requirements into architectural designs and feature releases
• Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability
• Work within a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them.
• Provide technical support for Microsoft 365 Applications where necessary for Business and Enterprise Licenses.

FUTURELINK CORPORATION
They are a software solution company based in Dominican Republic. We build smart, simple and effective solutions.
POSITION: System Administrator and DevOps Engineer II (Contract)
March 2023 – May 2023
Job Function:
• Utilized shell scripting for system administration and automation tasks.
• Performed PostgreSQL and MySQL performance tuning.
• Managed various services such as HTTP, SSH, work queues, DNS, VCS, and caching daemons.
• Maintained third-party software packages from source.
• Administered UNIX-like operating systems, specifically FreeBSD and Linux.
• Conducted system hardening, penetration testing, and daily security audits.
• Managed mission-critical applications in a high availability environment.
• Worked with Amazon Web Services (AWS) and implemented system bootstrapping.
• Oversaw the management of approximately 70 Unix servers globally.

CloudPro Limited
CloudPro is an information technology company that specializes in providing overall IT infrastructure and deployment for organizations. Our modules include digital transformation, secure professional cloud hosting solutions, ease of use, high availability, full accessibility, a cloud service platform with a competitive advantage, and the ability to create and launch websites with ease.
Role: Technical Consultant
January 2023 – March 2023 (Contract)
Job Function:
• Managed a team providing extensive business and domestic software development services for companies in Nigeria.
• Offered technical support and advice to teams within the company and external clients.
• Demonstrated expertise in business process improvement, product management, IT operations, and team leadership.
• Led strategic sales initiatives to drive business growth.

Tek Experts
Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively.

Role: Senior Site Reliability Engineer (Micro Focus Now OpenText)
January 2021 – January 2023
Job Function:
• Creating and deploying bash scripts to automate clean up routines, check system space allocations and system memory usage.
• Maintaining VMware infrastructure to ensure stability and availability at all times.
• Managing and maintaining virtual computing environment base on VMware and administers computer systems with windows.
• Administer Linux servers for several functions including managing Apache, mail server and MySQL databases in both development and production.
• Experience on scripting using Perl, shell and bash.
• Provide Linux platform architecture guidance, research escalated technical issues from (Engineer II)
• Performing systems administration, maintenance, and engineering in multiple large enterprise server environments (Linux and Red Hat)
• Consistently delivers excellent experiences to customers. Self-learner for developing additional skills, in favor of current team initiatives to reinforce and spread knowledge.
• Brings internally escalated customer cases to resolution through advanced problem solving, assertive communication and collaboration.
• Proactively and consistently mentor’s other support engineers through active coaching and by assisting in technical questions.
• Communicate SiteScope problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
• Ensure all SiteScope support requests are dealt with in an efficient and timely manner.

Previous Role: Technical Support Engineer (SiteScope – Micro Focus)
July 2020 – December 2020
Job Function:
• Deployment and integration of Microfocus ITOM PRODUCTS SITESCOPE (System Health) software on Linux and windows server
• Configuration of load balancers on premise and on the cloud on customers environment to ensure even distribution of loads between sets of web servers.
• Advanced integration of SITESCOPE with APM (Application Performance Manager and OBM (Operations Bridge Manager) to monitor health checks and Enterprise Infrastructure increasing performance and configuration and monitoring of alerts, data collectors, metrics, and customization of dashboard to meet customer's needs.
• Configuration of Real user Monitor (RUM) engine and probes to sniff network traffic on the environment using TLS encryption.
• Integration of APM with other data collectors, to monitor the health of data collectors such as RUM, BPM and SiteScope
• Configuration and troubleshooting of SiteScope to monitor performance of organizations infrastructure such as memory, web servers, CPU, AD servers, DB servers etc.
• Running of queries on MSSQL and oracle database to troubleshoot issues related integration, report, communication, and event between APM and other data collectors.
• Integration and synchronization of Microsoft Active directory with Application performance Management (APM) Creation and monitoring of SiteScope.
• Monitors for web servers, CPU, Memory, Docker, Database.
• Tracing of IP packets when having issue with Real User Monitor (RUM) using Wireshark for windows and tcpdump for Linux.
• Acting as point of escalation of cases from level 2 Engineers ensuring solution is provided and exceeding customer satisfaction.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels. Provides support for users via WebEx sessions and email.
• Accurately maintain logs and documentation related to Service Requests gotten from customers.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Act as Queue Monitor and Team Lead providing direction to team activities and facilitates information validation and team decision- making process.
• Collaborate with other team members to provide high-quality support Ensure constant self-development using day to day work, web-based training, and any other available tools.
• Other duties as assigned by my Manager.

Key Achievements:
• 2021 - I was made a Backline Engineer (Senior Engineer) in less than 6 months, Top Performer in January 2021 with over 10 5 Stars in a month. Had more than 10 customers sharing their recommendations about my performance in resolving their issues swiftly and professionally.
• 2022 – Best Employee in MicroFocus (Stronger Together)
• 2023 – Best Employee in MicroFocus

Freelance SQL and Power BI Trainer
July 2019 – till date
I worked as a freelance Support Engineer for Business Intelligence Consultant, SQL Developer and Trainer with several clients across the globe. Click on the following link to see one of my works; https://lnkd.in/dpnjNUi

Nikos Training Centre (Lagos Business School)
Product Marketing Officer
May2018 - January 2019
Job Function
• Led the charge on market research plans to identify new opportunities.
• Worked with executives to implement marketing strategies and new opportunities.
• Encouraging new and existing clients by creating and improving proposals.
• Monthly marketing report of customers attendance to Lagos Business School
• Digital marketing
• Preparation of reports for reimbursement
• Preparation of allowance and regularization for staff
• Facility management

Key Achievements – Developed several new businesses by focusing in emerging markets, expanding the product offerings and strengthening partnerships with suppliers. Business Won includes Nigerian Navy, Fidelity Bank, InfoTech Solutions, Librod Energy Services BUA Ports and Terminals

National Youth Service
Order Invoicing Officer
MDS LOGISTICS UAC NIGERIA Rivers State (December 2016-November 2017)
Key Responsibilities
• Cost coding of Invoices and Cash Vouchers
• Cost coding of cash report
• Daily report of client’s invoice to Lagos head office
• Monthly back charge of expenses to the appropriate client/company using ELM
• Supplier creation using Enterprise Logistics Manager (ELM) software
• Preparation of reports for reimbursement
• Reviewing and verifying of Codes in Trade Depot Software
• Approval of purchase order
• Cost coding of purchase order
• Warehouse Management

Industrial Training (IT)
HIIT PLC (June 2014-November 2014)
Key Responsibilities
• Worked with a team in implementing a micro tic router to track time analysis on computers.
• Worked on live Cisco Router and got introduced to packet tracer networking software.
• Weekly reports of trainings
• Wrote and passed the CCNA exam.

TIT VENTURES
Sales Distributor for Mr. Biggs UAC (December 2006- May 2008)
Key Responsibilities
• Networking with clients and customers for distribution of food items
• Marketing research of price of food items
• Preparation of payment invoices

PERSONAL DETAILS
Sex: Male Nationality: Nigerian Religion: Christianity

TRAINING & CERTIFICATION

McKinsey Forward Program 2023
APM Certified Professional (Micro Focus) 2021
SiteScope Certified Professional 2021
Mastering Self-Leadership 2021
Succeeding in DevOps 2021
Exam Prep: Microsoft Azure Fundamental (AZ-900) 2021
The Six Morning Habits of High Performers 2021
Remote Work and Virtual Collaboration 2021
Communication Foundations 2020
Aviatrix Certified Engineer 2020
Querying Microsoft SQL Server 2012/2014 2019
Google Analytics 2019
Outstanding Customer Relationship 2018
MCSA (MCSA) (In View)
Cisco Certified Network Associate CCNA (Networking) 2014

EDUCATIONAL QUALIFICATION
Bells University of Technology, Ota 2016
Ogun State, Nigeria [Computer Science, B.Sc.]

Air-Force Comprehensive School 2009
Ibadan, Oyo State [Senior School Certificate

INTEREST AND ACTIVITIES:
Playing Basketball, Tennis, Reading, Traveling and listening to people.

REFEREES
Available on Request