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Customer support representative, billing specialist
- Considering positions:
- Customer support representative, billing specialist, Викладач англійської, Координатор, Менеджер з продажу, Диспетчер, Логіст, Менеджер роботи з клієнтами, Менеджер з генерації лідів, Оператор чата, Office assistant
- Age:
- 35 years
- City of residence:
- Rivne
- Ready to work:
- Remote, Rivne
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/9312696/
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RESUME
Christina Rukavyshnikova
Sheffield
S2 1GW
Tel.: [open contact info ](look above in the "contact info" section)
e-mail: [open contact info ](look above in the "contact info" section)
Education
2000–2007 – High School (Rivne Ukrainian Gymnasium, Ukraine); focused in exit exams on history, law, and English; result: 10/12 (‘very good’)
2007–2011 – BA in Art History (National University of Ostroh Academy, Ukraine, faculty of Culture); teaching qualification for school pupils; result: 9/12 (‘very good’)
2011–2013 – MA in Curatorship and Iconology (Lviv National Academy of Arts, Ukraine); teaching qualification for university students result: 8/12 (‘good’)
Work Experience
2012-2014: artist for amber products (company: Burshtynova Hata in Rivne, Ukraine)
-checked the quality of products
-designed amber paintings (40–50 per week)
Sept. 2014–Oct. 2015: personal assistant to the Director (company: Narodnyj Dim, Rivne, Ukraine)
-wrote emails and official documents
-managed the office and communications (phonecalls, logistics for meetings, etc.)
Sep. 2016–Oct. 2017: private tutor in Polish language for primary school children in Rivne, Ukraine
Dec. 2017–Dec. 2018: quality controller (company: Gerresheimer, producer of health products and perfumes; Bolesławiec, Poland)
-checked the quality of products and reported to the company daily
-packed products for shipment
Jan. 2019–Nov. 2019: quality controller (company: Molex, producer of electric components for BMW)
-checked the quality of products and reported to the company daily
-checked the contents of packages before shipment
-filled out accompanying documentation for products
Dec. 2019–June 2024: customer care manager (LabQ Diagnostics; New York, USA; remote working)
• used a medical database to place billing codes against specific medical conditions for insurance purposes
• communicated with customers via phone and email/chats
• entering/checking the results for our clients
• checking eligibility for our patients over the phone, by email and chat
• making reports for the clients and Nursing homes
• working with Census, MDIQ, Availity, Navinet, My Ability, Tevix, UHC, Emblem Health, Fidelis, Health First, UMR, Aetna etc.
• checking coverage dates, claims and updating RMS system
• organising documentation
• working with EOB’s (explanation of benefits)
• posting payments
• insurance validation
• data collection
• working with claims: CPT codes, ICD-10 codes
September 2024 -August 2025: medical collector (Harris; Brooklyn, NYC; remote working)
-working with the claim status (updating, fixing, sending for posting, checking eligibility, etc.)
-posting payments
-working with denials and rejected claims
-communication with insurance carriers via phone/payer chat/email
-corrected claims
-reporting.
March 2022–October 2022: database management (Mount Resources; New York, USA; remote working)
• used a database to create a profile of each patient, yielding demographical information
• communicated with patients’ medical insurance companies
June 2022-January 2023: Waitress (Bear and Ragged Staff pub; Kenilworth, UK)
• responsible for:
• taking orders and serving food and drinks to customers
• providing excellent wait service
• delivering food and beverages
• answering questions and sharing additional information with restaurant patrons
Skills
• practical experience with PC (Microsoft Office, Paint, Internet Explorer, Mozilla Firefox, Outlook)
• teamwork and collaborative work on projects
• working with documents, official correspondence, emails
• working with customers
• languages: Ukrainian (native), Russian (native), English (upper intermediate level, B1/B2), Polish (upper intermediate level, B1/B2)
• drawing and painting
Personal qualities
Responsibility, punctuality, sociability, desire to learn, artistic taste, creativity
Additional information
• 2002–2006: attended and graduated from the Rivne State Art School during my high school years
• since 2012, worked as a volunteer for the Center for Social and Psychological Rehabilitation for Children with Disabilities (Rivne, Ukraine).
Referees
December 2019–June 2024: Anastasia Kukhtytska (Billing Supervisor/Customer Care Agent); email: [open contact info ](look above in the "contact info" section); [open contact info ](look above in the "contact info" section)
June 2022-January 2023: Greene King Company (Bear and Ragged Staff) Daniel Peck (General Manager); email: [open contact info ](look above in the "contact info" section)
Christina Rukavyshnikova
Sheffield
S2 1GW
Tel.: [
e-mail: [
Education
2000–2007 – High School (Rivne Ukrainian Gymnasium, Ukraine); focused in exit exams on history, law, and English; result: 10/12 (‘very good’)
2007–2011 – BA in Art History (National University of Ostroh Academy, Ukraine, faculty of Culture); teaching qualification for school pupils; result: 9/12 (‘very good’)
2011–2013 – MA in Curatorship and Iconology (Lviv National Academy of Arts, Ukraine); teaching qualification for university students result: 8/12 (‘good’)
Work Experience
2012-2014: artist for amber products (company: Burshtynova Hata in Rivne, Ukraine)
-checked the quality of products
-designed amber paintings (40–50 per week)
Sept. 2014–Oct. 2015: personal assistant to the Director (company: Narodnyj Dim, Rivne, Ukraine)
-wrote emails and official documents
-managed the office and communications (phonecalls, logistics for meetings, etc.)
Sep. 2016–Oct. 2017: private tutor in Polish language for primary school children in Rivne, Ukraine
Dec. 2017–Dec. 2018: quality controller (company: Gerresheimer, producer of health products and perfumes; Bolesławiec, Poland)
-checked the quality of products and reported to the company daily
-packed products for shipment
Jan. 2019–Nov. 2019: quality controller (company: Molex, producer of electric components for BMW)
-checked the quality of products and reported to the company daily
-checked the contents of packages before shipment
-filled out accompanying documentation for products
Dec. 2019–June 2024: customer care manager (LabQ Diagnostics; New York, USA; remote working)
• used a medical database to place billing codes against specific medical conditions for insurance purposes
• communicated with customers via phone and email/chats
• entering/checking the results for our clients
• checking eligibility for our patients over the phone, by email and chat
• making reports for the clients and Nursing homes
• working with Census, MDIQ, Availity, Navinet, My Ability, Tevix, UHC, Emblem Health, Fidelis, Health First, UMR, Aetna etc.
• checking coverage dates, claims and updating RMS system
• organising documentation
• working with EOB’s (explanation of benefits)
• posting payments
• insurance validation
• data collection
• working with claims: CPT codes, ICD-10 codes
September 2024 -August 2025: medical collector (Harris; Brooklyn, NYC; remote working)
-working with the claim status (updating, fixing, sending for posting, checking eligibility, etc.)
-posting payments
-working with denials and rejected claims
-communication with insurance carriers via phone/payer chat/email
-corrected claims
-reporting.
March 2022–October 2022: database management (Mount Resources; New York, USA; remote working)
• used a database to create a profile of each patient, yielding demographical information
• communicated with patients’ medical insurance companies
June 2022-January 2023: Waitress (Bear and Ragged Staff pub; Kenilworth, UK)
• responsible for:
• taking orders and serving food and drinks to customers
• providing excellent wait service
• delivering food and beverages
• answering questions and sharing additional information with restaurant patrons
Skills
• practical experience with PC (Microsoft Office, Paint, Internet Explorer, Mozilla Firefox, Outlook)
• teamwork and collaborative work on projects
• working with documents, official correspondence, emails
• working with customers
• languages: Ukrainian (native), Russian (native), English (upper intermediate level, B1/B2), Polish (upper intermediate level, B1/B2)
• drawing and painting
Personal qualities
Responsibility, punctuality, sociability, desire to learn, artistic taste, creativity
Additional information
• 2002–2006: attended and graduated from the Rivne State Art School during my high school years
• since 2012, worked as a volunteer for the Center for Social and Psychological Rehabilitation for Children with Disabilities (Rivne, Ukraine).
Referees
December 2019–June 2024: Anastasia Kukhtytska (Billing Supervisor/Customer Care Agent); email: [
June 2022-January 2023: Greene King Company (Bear and Ragged Staff) Daniel Peck (General Manager); email: [
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The candidate's resume is posted at https://www.work.ua/resumes/9312696/