Kukoyi

KUKOYI ESTHER OLUFUNKE
3, Alhaji Muili street Oregun,, Lagos State, Nigeria.
[open contact info](look above in the "contact info" section)– [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY__________
Well-trained customer service and digital marketing specialist with extensive experience in Customer rentention, Digital marketing and Operations management. Areas of expertise include In-depth knowledge of marketing strategies and consumer trends, Excellent salesmanship and persuasion skills, Professional and personable demeanor with customers as well as coworkers, Proficient in computer programs and able to type 40+ words per minute, Organized and thorough in all work, great communication skills with superiors and peers.
SKILLS __________
• Quick learner
• Persuasive communication
• Technical Writing
• Digital Marketing
• Graphic Design
• Critical thinking
• Team Player
• Figma/UI skill
• Client Relationships
• Microsoft Office Proficient
• Research and Analysis
• Analytical Skill
WORK HISTORY__________
Business Research/Digital Marketing -07/2018 - 03/2019
Hutbay Limited Lagos and Oyo State, Nigeria.
Duties:
• Interfaced with customers professionally by phone, email or in-person to provide technical support.
• Place phone calls to potential customers to educate them on services and products offered by the company.
• Website Construction: construction of company website for each product.
• Oversee company Facebook and Twitter accounts.
• Monitor comments and activity on Facebook and Twitter for conformance with communication goals.
• Prepare media statements and blogposts, website copy
• Ensure company brand and message are maintained in all communications

B2B Local Sales Manager/Business Development(Oyo state)- 03/2019-09/2019
Transsnet Financial Ltd. Lagos State, Nigeria
Duties:
• Attend meetings to learn about new products and services or changes in current ones and train sales agents in a simple method.
• Managing the sales team and performance to meet sales goals and KPIs
• Interviewing and building the local team
• Driving, coaching, performance managing and motivating the team
• Build strong B2B customer relationships with participating stores by partnering with them and understanding their needs and legal arrangements in the MOU
Telesales Team Lead- 10/2019 - 6/ 2021
Transsnet Financial Ltd. Lagos State, Nigeria.
Duties:
• Interfaced with customers professionally by phone, email or in-person to provide technical support.
• Place phone calls to potential customers to educate them on services and products offered by the company
• Read and interpret sales reports to determine the best strategy for marketing

Senior Operations and Social media manager - 6/2021 - Present
AHA Games-Mobile Internet Department Transsion, Lagos, Nigeria.
Duties:
• Oversee company Facebook and Twitter accounts and carry out user research
• App testing and cms audits
• Monitor comments and activity on Facebook and Twitter for conformance with communication goals.
• Prepare media statements and blogposts, website copy
• Ensure company brand and message are maintained in all communications
EDUCATION__________
PGD - Business Admin -in view 2022
National Open university, NOUN
HND – Microbiology, 2019 (Distinction)
Yaba College of Technology, Lagos, Nigeria.
OND – Science Laboratory Technology, 2015 (Upper)
Topfield College, Lagos, Nigeria.
SSCE- 2009
CERTIFICATIONS__________
1. Google DIGITAL MARKETING (2020) at Udemy Academy, www.udemy.com

2. Certificate from Fate Foundation Business School Next Economy Program.
3. Certificate in Data management/Statistics - Udemy
REFEREES__________
Mr. Promise Uwajimgba
Accountant, Universal Furniture Limited, Lagos.
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)