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Work experience

Mail Team Lead

from 07.2014 to now (11 years 1 month)
Nexteum, Миколаїв (IT)

- Mail Team Management. Planning, tasks coordination, fulfilment evaluation and enhancement, workflow control
- Development and testing of team agents' personal skills
- Assigned tasks based upon incoming data amongst the teams (business correspondence maintenance)
- Distributed e-mails within the teams and submitted replies upon tasks completion
- Created requests to dealers to obtain proper information to fix errors
- Analyzed and Processed Reported Problem on existing products
- Provided laborsaving templates for email/task’s completion notification
- Checked results of finished projects and provided them to contracting authority
- Supported and filled vendors & manufacturers official sources databases
- Translated all texts received from other teams.

Office-manager, English language teacher

from 09.2013 to 07.2014 (10 months)
First Foreign Languages Centre, Миколаїв (Освіта, наука)

- Maintained correspondence in English with Oxford and Cambridge English Language Assessment departments
- Composed, translated and updated of Ukrainian, Russian and English content of a company’s website
- Set up and handled incoming e-mails and office filing systems and data storage
- Facilitated and recorded time-board
- Prepared and mailed information about Ukrainian educational events and the company’s news to colleagues and partners and customers
- Provided consultations con-cerning foreign languages learning and educational trips abroad
- Distributed authentic, art, methodical, educational literature for all language levels according CEFR
- Managed and registered participants for the pretests and examination in English for all levels – KET, PET, FCE, CAE, IELTS, TOEFL, and also for English language teaching examination – TKT (Teaching Knowledge Test)
- Guided on carrying out online examinations at the official exam preparation centre – First Foreign Languages Centre
- Prepared interactive presentations performances and papers supplying for teachers of comprehensive schools at conferences and seminars.

Education

Admiral Makarov National University of Shipbuilding

Applied Linguistics, Specialist degree with distinction, Миколаїв
Higher, from 2008 to 2013 (5 years)

- Translated scientific and technical texts
- Provided interpretation and translation related to Business English
- Created simple websites by means of HTML and CSS
- Formed glossary databases
- Created dictionary by means of ABBY LINGVO

Additional education and certificates

Дія. Цифрова освіта

1 день
Certificate

Knowledge and skills

• Communication via e-mails, Tasks coordination
• PC User
• Organization skills, with an ability to stay focused on assigned
• Attentiveness
• Time management
• Problem solving
• Dependability, Cooperation, Adaptability/Flexibility
• Reading Comprehension, Active Listening, Service Orientation

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Шукаю дистанційну роботу на вечірній час або підробіток.