Яна

YANA LYPOVETSKA



07456529148 ◆ [open contact info](look above in the "contact info" section)
Professional summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Skills
• MS Office (Excel, Word);
• (Internet) Experienced
• Knowledge of languages: Ukrainian - native; Russia - native
• Document filing
• Experience of collective
• Excel proficiency
• Reception management
• Personnel management
• Database management
• Records management
• Docket management
• Schedule management
• MS Office (Excel, Word);
• (Internet) Experienced
• Knowledge of languages: Ukrainian - native; Russia - native
• Document filing
• Experience of collective
• Excel proficiency

• Reception management
• Personnel management
• Database management
• Records management
• Docket management
• Schedule management
Work history
Leading Specialist, 10/2018 – 03/2022
Department of State Registration of Civil Status – Zhytomyr
• Upheld and enforced data confidentiality practices to meet standards.
• Collected statistics to send to General Registrar Office.
• Maintained accurate records .
• Displayed when interviewing parents and relatives after a birth or death.
• Accurately handled payments for copies of certificates in line with policy.
• Maintained awareness of up-to-date legislation and relevant legal processes.
• Navigated highly charged emotional situations with tact and discretion.
• Typed letters, memoranda and emails to convey accurate and professional information.
• Received hand-written notes from staff and transcribed wording into organised digital files.
• Used case management system to monitor and maintain case-related information and court deadlines.
• Revised previously prepared legal documents to reflect changing information or improve compliance with standards.
• Collectes statistics to send to General Registrar Office.
• Displayed when interviewing parents and relatives after a birth or death.
• Handled comprehensive diary, meeting and travel coordination for partners.
• Maintained accurate records using System.
• Informe of potential suspicious circumstances in event of a death.
Tobacco products consultant, 06/2017 – 08/2018
British American Tobacco company – Zhytomur, Ukraine
• Maintained high rates of customer satisfaction through after-sales care calls and emails.
• Assisted customers with product needs and introduced new store offerings.
• Worked directly with stakeholders and customers to understand competitive landscape.
• Helped identify product gaps and opportunities to improve product position in market.
• Established long term customer relationships by using effective communication and active listening skills.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Conducted product demonstrations to highlight features and redirect
• Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma Master : Law, 08/2022
Zhytomyr Institute of the Interregional Academy of Personnel Management, JI IAPM - Zhytomur
Bachelor's degree : Public Administration, 07/2021
Zhytomyr Polytechnic University - Zhytomur, Recitation, Sports
diploma of junior specialist : Law, 07/2018
Zhytomyr College of Trade and Economics, Kyiv National University of Trade and Economics - Zhytomur