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Work experience

AI Content Reviewer

from 04.2024 to 09.2025 (1 year 6 months)
Populii, Дистанційно (IT)

Reviewing and evaluating AI-generated responses in Russian and Ukrainian, ensuring alignment with quality, accuracy, and relevance guidelines.
Assessing prompts and responses based on detailed evaluation criteria, including factual correctness, language fluency, tone, and adherence to instructions.
Conducting independent research on a wide range of topics to fact-check and verify information presented in AI outputs.
Providing structured and comprehensive feedback in English to help improve the AI model’s performance and accuracy.
Identifying inconsistencies, biases, or errors in AI responses and flagging them according to project protocols.
Contributing to the ongoing development and refinement of AI language models by delivering high-quality linguistic and contextual evaluations.

Customer Support Representative

from 03.2023 to 11.2023 (9 months)
Moving company, Дистанційно (Транспорт, логістика)

Handling all inbound customer calls, gathering detailed information about move requirements, and providing tailored quotes based on volume (cubic feet) and destination.
Managing end-to-end coordination of residential and commercial moves, including local, long-distance (within Canada & USA), and specialized piano moves.
Calculating cubic footage of clients' belongings to create accurate estimates and allocate proper resources for each move.
Processing customer payments, deposits, and issuing contracts and relevant documentation for customs and cross-border moves.
Entering and maintaining detailed client records in the CRM system, ensuring up-to-date information for scheduling and follow-up.
Conducting follow-ups with warm and cold leads to convert inquiries into booked moves, improving overall conversion rate.
Liaising directly with moving teams to align on logistics, timing, and special handling instructions.
Identifying and reaching out to new potential clients, including individuals and businesses, to promote services and generate new leads.

Virtual Assistant

from 09.2021 to 03.2023 (1 year 7 months)
Freelance, Інші країни (Освіта, наука)

Managing emails, scheduling appointments, meetings, and travel arrangements.
Providing customer service and support.
Conducting research and providing analysis on various topics, including industry news and market trends.
Data entry and record-keeping tasks.
Handling confidential information, subjects, and documents.
Building strong relationships with potential clients by applying psychological principles.

Logistics Team Leader (Warehouse)

from 01.2020 to 08.2021 (1 year 8 months)
Bonami, Prague (Retail)

Managing, coordinating, and training a multinational team of 10-50 people, including day-to-day responsibilities distribution, duties assignment, shift planning, and communicating in 4 languages.
Analyzing logistics data and statistics in order to optimize logistics processes, enhance efficiency, and productivity, and reduce costs.
Conducting regular performance evaluations of team members and providing immediate feedback and guidance.
Administration job, reporting bugs, 5S, warehouse optimization, fixing equipment mistakes (PC, scanners), resolving customer complaints, ensuring timely delivery of goods.
Inventory management, implementing quality improvement processes, writing manuals, guides, presentations (MS Office, spreadsheets), etc.

Dropshipping partner

from 11.2015 to 12.2019 (4 years 2 months)
E-commerce, Дистанційно (Роздрібна торгівля)

Setting up and running an online store, including creating a website, landing pages, and optimizing product listings.
Marketing and advertising, including market analysis, writing advertising texts, social media marketing, and paid advertising.
Responding to customer inquiries, providing product information, and managing returns.
Coordinating with suppliers.
Keeping track of sales, supply, and demand.

Research writer

from 10.2015 to 07.2017 (1 year 10 months)
Livingston Research, Remote (Education and science)

Academic research writing, book reports, movie reviews, analytical papers in such areas of expertise as psychology, history and anthropology, languages, philosophy, literature, architecture, biology, chemistry, finance, international economics, law, business and management, life sciences, etc.

Education

National Aerospace University "Kharkiv Aviation Institute"

Finance and Credit, Master of finance and credit, Kharkiv
Higher, from 2014 to 2016 (2 years)

National Aerospace University "Kharkiv Aviation Institute"

Finance and Credit, Trade finance expert, Kharkiv
Higher, from 2010 to 2014 (4 years)

Additional education and certificates

Music school, Piano class

2002-2009

Coding fundamentals

2021

Knowledge and skills

• Problem solving
• Ability to work in multitasking mode
• Adaptability
• Time management
• Critical thinking
• Attentiveness
• Creativity
• Initiative
• Research and analysis
• Work with customers

Language proficiencies

• Ukrainian — fluent
• English — advanced
• Czech — above average
• Spanish — beginner

Additional information

IMPORTANT: I will not consider in‑office opportunities, offers below the stated salary, or positions connected to call centers, marriage agencies or any unethical business practices.