Contact information

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Work experience

Billing specialist

from 06.2024 to 05.2025 (11 months)
Uniwell, Дистанційно (IT)

As a Billing Support Specialist, my main responsibilities included handling customer tickets while following our established workflow. This involved processing refund requests, addressing billing inquiries, and ensuring compliance with internal policies.

A key aspect of my role was managing cases involving chargeback threats and legal claims. I worked to resolve these situations effectively, balancing customer satisfaction with company policies to minimize financial risks.

Customer relations support

from 06.2023 to 06.2024 (1 year)
Simply Contact, Дистанційно (Телекомунікації, зв'язок)

In the following outsourcing company, I worked on the project from WizzAir and Howly/Liven.

As a Customer Support Specialist at Wizz Air, I handled customer requests related to refunds, compensation claims, and lost baggage. I followed internal workflows to ensure efficient issue resolution while maintaining a high level of customer satisfaction.

A significant part of my role involved managing sensitive cases, such as compensation disputes and lost luggage claims. I worked to find solutions that aligned with company policies while addressing customer concerns effectively.

At Howly, my primary responsibility was handling customer inquiries related to refund requests. I identified the reasons behind each refund claim, assessed their validity, and ensured they aligned with company policies.

Additionally, I was responsible for recognizing and addressing relevant threats, such as chargeback warnings or legal claims. By analyzing each case carefully, I helped mitigate financial risks while maintaining a professional and customer-oriented approach.

Knowledge and skills

• Zendesk
• Користувач Salesforce
• Solidgate
• Adyen
• Chargeback handling
• Risk management
• Multichannel Support
• Ticket Management
• Conflict settlement
• Slack
• Time management
• Empathy & Customer Care

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

I specialize in customer and billing support, with a strong interest in the gaming industry. My ideal role is within game development, where I can combine my problem-solving skills with my passion for interactive entertainment.

However, I’m open to exploring other opportunities where my expertise in handling customer inquiries, refunds, and dispute resolution can bring value. Whether in gaming or beyond, I’m eager to contribute to a team that values efficiency, customer care, and clear communication.