Марина

7034, MS Ambition,

MARYNA c/o Peel Ports, KGV Dock,
G51 4SD

BEZDETKO
Phone: 07442197358
Email: [open contact info](look above in the "contact info" section)

// EDUCATION // PROFILE
2018 - 2020
Held administrative positions in Human Resources,
MASTER'S DEGREE IN Arts & Entertainment, Beauty & Wellness specializations,
SOCIOLOGY, GENDER STUDIES I am eager to learn new skills and experienced in adapting
to challenges.
Taras Shevchenko National University Ready to start immediately.
of Kyiv

// SKILLS
 Excellent verbal and written communication skills;
 Computer capabilities in Microsoft Office (Microsoft Excel, Microsoft Word,
Microsoft PowerPoint);
 Ability to work on own initiative;
 Graphical abilities include experience with Adobe Photoshop;
 Studio administration and facilities management: To oversee the day-to-day operations of
the studio and ensuring that the office is operating smoothly;
 Health and Safety: Making sure the studio is working to the government guidelines and
standards;
 IT Support, HR, and resource management;
 Customer Service experience, whether that's face to face (Retail, Hospitality and similar
industries) or in a call centre environment.

// WORK EXPERIENCE
Ukrainian Information Hub – Edward House (Glasgow)
from 2022
Volunteer

 Communication with representatives of the local government
of Glasgow to receive updates on the rights and obligations
of Ukrainian refugees;
 Providing up-to-date information to newly arrived refugees
from Ukraine;
Responsible for:
 Participating in the organization of fundraising campaigns;
 Searching for and organizing the delivery of humanitarian
aid to Ukraine, etc.;
 Further situational assistance as needed.
 SUB CLUB
from 2022
Bar Staff

 Providing timely, accurate and friendly service;
 Assisting the restocking and replenishment of bar inventory and
supplies;
 Accepting guest payment, process credit card charges and make
Responsible for: change;
 Maintaining cleanliness in all areas of the bar including counters,
sinks, utensils, shelves, storage areas and refrigeration
equipment.

Main Department of the State Labor Service in Kyiv Region
Chief specialist of the Department of supervision of pressure vessel
2020 – 2021
facilities, lifting facilities and transport inspection of the Department of
supervision of industry and high-risk facilities

 Organization of electronic document circulation using electronic
digital signature, working with documents and documenting
management activities in electronic and paper form;
 Implementation of the compliance with uniform requirements
for preparing documents and organizing work with them in the
conditions of electronic or physical document flow;
 Supervision of the timely review and processing of documents;
 Provision of control over compliance by structural subdivisions
with the requirements of instructions, regulations and national
Responsible for: standards of record keeping;
 Organization of document circulation, in the formation of cases,
their storage and preparation for transfer to the archive (to the
person responsible for maintaining the archive);
 Registration and record keeping of documents;
 Administration of documents containing information with
limited access, administration of citizen appeals, requests for
information, etc.;
 Development of the nomenclature of cases;

Aesthetic Cosmetology
2019
Call centre operator (advertisement)

 Finding product solutions based on establishing customer needs;
 Offering outstanding service to drive great customer satisfaction;
 Utilise tools and processes (including prepared responses)
Responsible for:
appropriately;
 Strive to meet defined metrics for productivity, quality, and
customer experience;
 VeAn Tattoo and Piercing (Kyiv studio):
2017 – 2018
Studio Administrator

 Answer the phone and greet visitors;
 Answer general customer service questions;
 Gather and document customer information (required by
Responsible for: Health & Safety standards);
 Responsible for bookings;
 Handle any customer complaints with empathy and
professionalism.