Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/9427323/

Work experience

Sales representative

from 06.2023 to now (2 years 2 months)
Stonehenge Health LLC –, Remote (Beauty, fitness, sports)

Leveraged in-depth product knowledge to drive customer understanding and engagement, increasing customer satisfaction and loyalty.

Responded to customer inquiries promptly, enhancing overall customer experience and fostering positive relationships.

Streamlined order processing, managing payments and logistics to ensure timely deliveries, reducing customer wait times by 15%.

Identified opportunities for cross-selling and upselling, contributing to a 10% increase in sales month over month.

Guided customers through the online purchasing process, resulting in a 20% decrease in abandoned carts.

Adapted communication style to address customer concerns, resolving issues quickly and improving satisfaction scores.

Collaborated with other departments to resolve complex customer issues, ensuring solutions were delivered efficiently.

Managed returns and exchanges, ensuring smooth processing and customer satisfaction with a 98% success rate in returns handling.

Exceeded monthly sales targets consistently, maintaining the top sales position each month.

Proactively verified orders and followed up with customers, boosting trust and retention by 12%.

Enhanced email and chat communication, resulting in a 25% improvement in response time and overall customer satisfaction.

Sales representative

from 08.2022 to 02.2023 (6 months)
Insurance Supermarket International Inc., Remote (Finance, banking, and insurance)

Delivered exceptional customer service through inbound and outbound calls, emails, and chat support, resolving issues with a focus on customer satisfaction and conflict resolution.

Maintained accurate records of customer interactions, ensuring seamless follow-up and a 20% improvement in customer retention.

Utilized extensive product knowledge to provide informed responses, helping customers navigate digital life insurance options and services.

Demonstrated compliance with industry standards, ensuring all interactions were in line with company and regulatory requirements.

Handled a high volume of customer inquiries, improving response time by 15% through the use of Salesforce, Zendesk, and Freshdesk.

Supported lead generation efforts by identifying potential opportunities during customer interactions, contributing to a 10% increase in new business.

Collaborated with cross-functional teams using tools like Zoom and AWS to enhance service delivery and streamline communication.

Education

Near East University

Tourism & Hospitality Management, Kharkiv
Higher, from 2021 to 2025 (4 years)

Joined the Tourism Club to deepen industry knowledge and build professional connections, actively contributing to events and initiatives that promote tourism and hospitality.

Gained hands-on experience through internships at multiple 4- and 5-star hotels, casinos, and resorts, enhancing customer service, operations, and team collaboration skills within the hospitality industry.

Led successful team projects during my studies in Tourism and Hospitality Management, demonstrating strong task management, effective communication, and the ability to drive results in collaborative settings.

Actively participated in academic seminars and workshops on tourism and hospitality management, gaining insights into industry trends, best practices, and networking with professionals to further strengthen my understanding of the sector.

Additional education and certificates

Official EF CET Certificate

22 Jan 2023
Certificate

Knowledge and skills

• Multitasking
• CRM
• Conducting online chats
• Jira
• Salesforce
• Zendesk
• Trello
• Cold sales
• Customer retention abilities
• Negotiation tactics
• B2B and B2C sales
• Staff training
• Account management
• Maintenance of management accounting
• Retention strategies
• Upselling and cross-selling
• Systems and software expertise
• Regulatory compliance
• Win-loss analysis
• Complex problem-solving
• Lead generation
• Shopify User
• Shopify
• UltraCart
• WooCommerce
• BigCommerce
• Magento
• Wix eComm

Language proficiencies

English — fluent

Additional information

https://photos.app.goo.gl/W7vh2rSt1FR5QqHRA