Chidera

OTI CHIDERA GABRIELLA
Portugal , Coimbra [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Customer service and sales expert who identifies needs and effectively solves problems. Committed to providing high-
quality customer care to create a positive experience, Personable and Professional under pressure with motivated,
energetic nature .

WORK EXPERIENCE

CUSTOMER REPRESENTATIVE
01/2020 to 08/2020
FBA COMPANY
KYIV , UKRAINE
Cold call target accounts to establish new customers
Offer information on product lines, service offerings, and demonstrations.
Grow customer base each year.
Increase post-sale purchases by 20% with regular follow-up calls and periodic on-site visits

CUSTOMER REPRESENTATIVE
10/2020 to 07/2021
ONLINE CANADIAN PHARMACY
IVANO -FRANKIVSK , UKRAINE
Worked with established customers to increase sales.
Followed - up on purchases, inquired about satisfaction, and suggested additional items or services.
Made on-site and off-site sales presentations demonstrating equipment .
Developed sales strategies that resulted in 10 % sales increase in 2021

CUSTOMER REPRESENTATIVE
09/2021 to 07/2022
TRUCK DISPATCHER TRAINING COMPANY
IVANO - FRANKIVSK , UKRAINE
Achieved and outperformed all departmental goals, including average hold time, calls per day, and average call waiting.
Handling customer calls, despite the degree of difficulty, in a courteous and business environment.
Providing excellent quality customer service and other duties as assigned.
Cultivated relationships with our customers by providing exemplary customer service.
Provided accurate account management and follow-up based on customer needs.

BILLING REPRESENTATIVE
09/2022 to 02/2023
INSURANCE COMPANY
CHICAGO , USA
Spearheaded quality control of data entry system holding patient registration, diagnoses, and insurance card information.
Promoted continued accuracy by evaluating provider charges, including dates of service, procedures, level of care,
diagnoses, patient identification, and provider signatures.

SKILLS

Communicative

Problem -solving

Empathy

Attentive

Multi -Tasker

EDUCATION

IVANO FRANKIVSK NATIONAL MEDICAL UNIVERSITY
Bachelor’s
MEDICINE
IVANO -FRANKIVSK
09/2018 to Present

TOFEK HIGH SCHOOL
High school or equivalent
LAGOS ,NIGERIA
09/2009 to 07/2016